Assistant General Manager

MyEyeDr.; Charles Town (WV); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Bonuses & commissions

Medical and dental coverage

Vision coverage

401(k) with company match

Paid time off

Job summary

MyEyeDr. is seeking an Assistant General Manager to lead a cohesive team, recruit and onboard staff, and deliver a personalized eyecare experience for patients. You will partner with doctors, vendors, and the home office to foster growth and drive financial performance.

The role reports to the General Manager and involves leading and developing a team, with some evening and weekend shifts required to support patient needs and office operations.

Qualifications

• Experience managing a team in a fast-paced, customer-facing environment.
• Strong leadership, communication, and training skills.
• Willingness to work evenings and weekends as required.

Responsibilities

• Build and foster a purpose driven team through recruitment, onboarding and ongoing training.
• Drive financial success by managing KPI-driven performance.
• Uphold service standards to increase patient loyalty and retention.
• Maintain HR policies and compliance to promote a productive, safe environment.
• Collaborate with doctors, home office support and staff to provide seamless patient experiences.
• Lead performance and development in partnership with the General Manager.
• Ensure optical merchandise meets standards and patient requirements.

Job description

Description

About the role See yourself starting a new career journey? As a MyEyeDr. Assistant General Manager, you will cultivate a collaborative working environment with all team members to provide a personalized eyecare experience for patients. You will achieve this through partnership with your trusted community doctors, vendors, and knowledgeable teams who help our patients see, look, and be their best. You will contribute to the financial responsibility for the office, deliver first class patient experiences and foster a collaborative team environment that allows for our office staff to grow. This role reports to the General Manager and will lead and develop a team. Some evening and weekend shifts required.

You Will

• Build and foster a purpose driven team through recruitment and onboarding, as well as ongoing training and development
• Drive financial success of your office through managing behaviors that drive KPI performance
• Uphold service standards when working with patients to increase office loyalty, patient retention and setting an example
• Maintain HR policies and compliance to promote a productive and safe work environment to our team members and patients
• Collaborate with doctor(s), home office support, and associate members to provide seamless patient experience
• Lead performance and development in partnership with our General Manager for all team members
• Ensure our optical merchandise meets optical standards, patient requirements and requests

About You

• Undergraduate degree or relevant years of experience with 1-2 years serving in a management position (Retail/Hospitality strongly preferred)
• Experience driving business and sales operations in a complex, customer-facing, fast-paced environment
• Effective communicator, detail oriented, and a strong leader that demonstrates the values of MyEyeDr.
• Upholds exceptional service standards and acts as a mentor to our team members and patients
• A servant leadership style with strong drive for result, business acumen and an entrepreneurial spirit
• Willing to learn about industry, product, full scope optical office roles, and services
• A natural leader with the ability to coach and inspire team members
• Team player who is willing to collaborate with all to provide the best patient experience

Growth With Us

• Grow and develop your career through role specific training programs
• Be offered an opportunity to earn bonuses and commission (role specific)
• Participate in a comprehensive benefits package including medical and dental coverage, tax-free savings plans, life insurance and more
• Participate in our Vision coverage and associate discounts on our products
• Participate in our 401(k) with competitive company match
• Accrue PTO and paid holidays from day one

Introduction | MyEyeDr.

How do you see yourself today? Are you looking for that unique opportunity where you can make a difference in the lives of the patients we serve? MyEyeDr. is a high-growth, premier healthcare company: a total vision care concept with a unique retail experience. Our trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. Our business model is unlike others in the industry: we make healthcare accessible by welcoming all insurance and providing a great selection of stylish eyewear that meets the diverse needs of our patients.

This role provides a chance for you to build your professional career with an organization that is purposeful and whose values drive actions. You would have the opportunity to prioritize the care of our associates and our patients, to connect the knowledge of our talented teams to our patients’ needs, and to work in a fun, inclusive environment as part of a collaborative team. We are in search of that unique individual who is inspired by a career focused on helping others and providing quality care while continuously growing professionally and improving MyEyeDr. in meaningful ways.

MyEyeDr. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. MyEyeDr. will not tolerate discrimination or harassment based on any of these characteristics.

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