General Manager

MyEyeDr.; Merrillville (IN); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Bonuses and commissions

Medical and dental coverage

Vision coverage

401(k) with company match

Life insurance

Paid time off and holidays from day 1

Employee discounts

Job summary

MyEyeDr. is a high-growth, premier healthcare company offering a total vision care concept with a unique retail experience. As General Manager, you will lead the office, own patient experiences, financial P&L, team performance and development, and office operations, partnering with trusted community doctors and vendors to help patients see, look, and be their best.

This role reports to the District Manager. Some evening and weekend shifts are required.

Qualifications

• Undergraduate degree or relevant years of management experience.
• 2+ years in a leadership-facing role.
• Experience leading two or more employees to meet sales and operational objectives.
• Experience driving business and sales operations in a complex, customer-facing environment.
• Effective communicator and servant-leader aligned with MyEyeDr values.
• Willing to learn about optical office roles and services.
• Natural leader with ability to coach and inspire teams.
• Team player focused on best patient experience.

Responsibilities

• Recruit, onboard, and develop a purpose-driven team.
• Own the office financial performance and KPI results.
• Collaborate with doctors and support teams to ensure seamless patient experiences.
• Deliver KPIs and coach peers in real time.
• Maximize optometric partnerships and doctor availability.
• Lead the Doctor of Optometry partnership and relations.
• Uphold HR policies for a safe work environment.
• Drive performance with the District Manager and office teams.
• Ensure optical merchandise meets standards and patient needs.

Skills

Leadership

People management

Sales operations

Customer experience

Communication

Mentoring

Strategic thinking

Team development

Education

Undergraduate degree or equivalent experience

Job description

About the Role

Are you looking to start a new career journey? As a MyEyeDr. General Manager you will cultivate a collaborative working environment with all associate members to provide a personalized eye‑care experience for patients. You will achieve this through partnership with trusted community doctors, vendors, and knowledgeable teams who help our patients see, look, and be their best. As the Office Leader you will own all aspects of our office success, including patient experiences, financial P&L, team member performance and development, and office operations. You will share knowledge and collaborate with peers and be the ultimate brand ambassador. This role reports to the District Manager. Some evening and weekend shifts are required.

You Will

• Build and foster a purpose‑driven team through recruitment, onboarding, ongoing training and development.
• Have direct responsibility for the financial success of your office by managing behaviors that drive KPI performance.
• Collaborate with doctors, home‑office support, and associate members to provide a seamless patient experience.
• Deliver key performance indicators with flawless execution of patient experiences and provide in‑the‑moment coaching to other office leaders and team members.
• Maximize optometric partnerships through participation and involvement in coverage, walk‑in availability, and doctor availability.
• Lead the Doctor of Optometry business partnership and ongoing relationship.
• Maintain HR policies and compliance to promote a productive and safe work environment for team members and patients.
• Lead performance and development in partnership with the District Manager for all team members.
• Ensure optical merchandise meets standards, patient requirements, and requests.

About You

• Undergraduate degree or relevant years of experience serving in a management position (Retail or Hospitality strongly preferred).
• 2+ years in a leadership‑facing role serving as the main decision maker.
• Experience leading two or more employees to achieve sales and operational objectives.
• Experience driving business and sales operations in a complex, customer‑facing, fast‑paced environment.
• Effective communicator, detail‑oriented, and a strong leader who demonstrates the values of MyEyeDr.
• Upholds exceptional service standards and acts as a mentor to team members and patients.
• A servant‑leadership style with strong drive for results, business acumen, and an entrepreneurial spirit.
• Willing to learn about industry, product, full scope optical office roles, and services.
• A natural leader with the ability to coach and inspire team members.
• Team player willing to collaborate with all to provide the best patient experience.

Growth With Us

• Grow and develop your career through role‑specific training programs.
• Earn bonuses and commission (role‑specific).
• Participate in a comprehensive benefits package, including medical and dental coverage, tax‑free savings plans, life insurance and more.
• Participate in our vision coverage and associate discounts on our products.
• Participate in our 401(k) with a competitive company match.
• Accrue PTO and paid holidays from day one.

Introduction

MyEyeDr. is a high‑growth, premier healthcare company offering a total vision care concept with a unique retail experience. We provide accessible healthcare by welcoming all insurance and offering a stylish selection of eyewear that meets diverse patient needs. This role offers you the chance to build a professional career with an organization whose values drive action. Prioritize the care of associates and patients, connect the knowledge of talented teams to patient needs, and work in a fun, inclusive environment as part of a collaborative team. If you are inspired by a career focused on helping others and improving MyEyeDr., we encourage you to apply.

MyEyeDr. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. MyEyeDr. will not tolerate discrimination or harassment based on any of these characteristics.