ASSISTANT GENERAL MANAGER

Shamin Hotels; Hampton (VA); On-site; USD 60,000 - 90,000; Full time

Job summary

Shamin Hotels in Virginia seeks an Assistant General Manager to support the General Manager in overseeing the hotel’s daily operations and ensuring revenue, cost and quality standards are met. The role involves supervising departments and maintaining high service levels.

The position emphasizes leadership, mentorship, and a strong focus on guest satisfaction and community presence, with responsibilities spanning budgeting, planning, and staff development.

Qualifications

• Experience working in hotel operations preferred.
• Strong leadership and mentoring abilities.
• Focus on guest satisfaction and revenue management.

Responsibilities

• Oversee day-to-day hotel operations as delegated by the General Manager.
• Monitor departmental budgets and financial statements.
• Develop short and long-term financial and operational plans.
• Ensure guest complaints are handled promptly and professionally.
• Promote cross-selling of other Shamin Hotels by staff.
• Mentor and guide hotel staff to achieve excellence.

Skills

Teamwork

Collaboration

Leadership

Job description

Job Title:

Assistant General Manager

Company:

Shamin Hotels

Organizational Structure:

Department: Operations

Status: Full-time

Reports To: General Manager

Pay Structure: Paid Bi-weekly

Position Overview:

To act as the assistant to the General Manager in managing the hotel’s operations, maintaining established revenue, cost and quality standards. Oversees overall day-to-day hotel operations as delegated by the General Manager.

Responsibilities:

• Generates through proper supervision of assigned departments projected revenue levels as well as guest satisfaction.
• Participates in the development of short term and long term financial and operational plans for the hotel.
• Remains current on business trends and local activities.
• Meets assigned departmental budgets and monitors financial statements.
• Establishes and maintains an appropriate level of community involvement.
• Ensures proper handling of guest complaints.
• Assists in the development of new programs which results in an increased level of guest satisfaction and operational excellence.
• Knows and complies with all company policies and procedures pertaining to this position and its duties.
• Ensures cross-selling of other Shamin Hotels by hotel staff.
• Teaching, mentoring, and directing hotel staff.
• Being comfortable with the high level of visibility and the leadership role within the hotel and community.

Top Requirements:

• Team Up: Be Golden, Collaborate and Help Others Succeed.
• Own It: Be a role model, Embrace Responsibility and Keep Learning.
• Passionately Serve: Be Positive, Care Deeply and Create Memories.