Assistant General Manager

The Skinny Pancake; Hadley (MA); On-site; USD 65,000 - 68,000; Full time

Benefits offered by this job

Competitive salary

Quarterly bonus

RevShare program

PTO 80 hours

Paid training

Medical insurance

Dental & vision

HSA

EAP

CSA cost share

Free shift meals

401K with match

Job summary

The Skinny Pancake in Hadley, MA is seeking a full-time Assistant General Manager to lead daily operations and foster a warm, community-driven dining experience. You’ll oversee BOH and collaborate across departments to drive hospitality excellence.

Ideal candidates have 3+ years in varied restaurant roles and at least 2 years in management, with ServSafe certification preferred. We offer a competitive salary, benefits, bonus eligibility, PTO, and 401(k) matching.

Qualifications

• 3+ years in varied restaurant positions, including supervisory experience.
• Minimum of 2 years of management experience.
• Ability to learn and train others on all aspects of the operation, with a focus on kitchen management is beneficial.
• Availability to work full time, including nights, weekends, and holidays.
• Ability to coach and develop others effectively.
• ServSafe Food Manager Certification or equivalent, preferred.
• Experience in a high-volume, fast-paced environment is a plus.

Responsibilities

• Promoting the operation's success with honesty and integrity.
• Overseeing all aspects of kitchen operations including scheduling, inventory, purchasing, quality, and safety.
• Developing team members to promote sales and profitability while ensuring high guest satisfaction.
• Attracting and developing a quality staff of top performers.
• Impacting restaurant finances by promoting sales and controlling expenses.

Skills

3+ years restaurant roles

2+ years management

Coaching staff

Hospitality leadership

ServSafe certification (preferred)

Job description

Love Local. Lead with Purpose. Grow with Us.

The Skinny Pancake is on a mission to change the world by building a safer, healthier, and more delicious local food system — all while creating everyday enjoyment that’s fun, affordable, and community‑driven. Born and raised in Vermont, we expanded into Massachusetts and quickly fell in love with the Hadley community. Now we’re looking for an Assistant General Managerwho shares our passion for local food and wants to help us keep growing in our new home.

We’re seeking a full‑time Assistant General Manager to join our Hadley crew. If you thrive in a fast‑paced kitchen, love the local food scene, and want to grow with a company that values people and purpose, this role is for you.

What to Expect As an Assistant General Manager:

As an Assistant General Manager, you’ll have a hands‑on leadership role, ensuring smooth restaurant operations. While you’ll primarily oversee the Back of House (BOH), we believe hospitality is a team effort, so you’ll collaborate across all departments to drive success.

Assistant General Manager Qualifications:

• Three or more years in varied restaurant positions, including cooking and supervisory experience
• Minimum of 2 years of management experience
• Ability to learn and train others on all aspects of the operation, with a particular focus on kitchen management
• Availability to work full time, 8-10 hour shifts, including nights, weekends, and holidays
• Ability to drive hospitality and inspire others to do so
• Must be able to coach and develop others effectively
• ServSafe Food Manager Certification or equivalent, preferred
• Experience in a high-volume, fast-paced environment preferred

Assistant General Manager Responsibilities include, but are not limited to:

• Promoting the operation's success while demonstrating honesty and integrity
• Overseeing all aspects of kitchen operations, including scheduling, inventory, purchasing, quality, and safety
• Developing team members to promote sales and improve profitability while ensuring high team member and guest satisfaction
• Attracting and developing a quality staff of “A” list players
• Impacting restaurant finances by promoting sales and controlling expenses with a primary focus on the back of the house
• Working in the kitchen, leading, training, teaching, and coaching culinary duties
• Working in the dining room, leading, training, teaching, and coaching while actively promoting hospitality excellence
• Assuming leadership responsibilities as a manager on duty
• Assuming leadership responsibilities during the General Manager's absences
• Working collaboratively with all team members

Benefits and Perks Include:

• Competitive base salary of $65,000 - $68,000/year
• Eligibility for a quarterly bonus based on the restaurant's performance
• Participation in the RevShare program for increased earnings
• Paid Time Off (PTO) annual accrual of 80 hours
• Comprehensive, paid training
• Medical insurance (BCBS) with two plan options and a company contribution
• Options for dental and vision insurance through Delta Dental & Delta Vision
• Health Savings Account (HSA) access
• 24/7 Employee Assistance Program (EAP)
• Community Supported Agriculture (CSA) cost share program
• Free shift meals and team member dining discount
• 401(K) Retirement Savings Program with up to 4% company match

Skinny Pancake is an Equal Opportunity Employer:

All qualified applicants will be considered for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military, and veteran status.

*All benefits are subject to the guidelines contained in the employee handbook.

Love Local. The Skinny Pancake is on a mission to change the world by building a safer, healthier, and more delicious food shed while creating everyday enjoyment that is both fun and affordable. Please join us.