Assistant General Manager

The Works Bakery Cafe; Westford (MA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Paid vacations

Employee meal discounts

Medical, dental, and vision insurance

Performance-based bonuses

Job summary

A regional café chain is seeking an Assistant Manager to support café operations in Westford, MA. This role focuses on driving sales growth and enhancing customer service while mentoring shift leaders. Candidates should be passionate about team development, possess strong leadership skills, and be ready to engage actively with staff and customers. The position offers a full-time schedule with competitive pay and industry-leading benefits, including paid vacations and performance bonuses.

Qualifications

• Proven experience in food service management or similar field.
• Ability to inspire and lead a team.
• Attention to detail and a passion for customer satisfaction.

Responsibilities

• Support the General Manager in café operations.
• Recruit and hire new team members.
• Train and mentor shift leaders.
• Assist in administrative tasks for café success.

Skills

Team building

Customer service

Mentoring

Managerial experience

Job description

Description

Assistant Manager (calm, direct and accountable)

About us:

The Works Café is a growing regional chain of community-minded cafés, dedicated to providing the highest quality food and friendliest customer service. Each of our cafés reflects the unique character and needs of the communities we serve. We’re committed to sourcing healthy, local ingredients for our bagels, breakfast and lunch sandwiches, salads, smoothies, and more. Our mission is to contribute to the health and well‑being of our customers, team members, communities, and the environment.

Come experience our vibrant, community-oriented culture that is full of opportunities to advance your career!

About you:

You’re an experienced and energetic food service professional looking to apply your talents at a company that shares your values. You’re hard-working, driven, and lead by example, ready to roll up your sleeves and help where help is needed. You’re able to inspire others to meet the company’s strategic goals, while assessing and advocating for what your team needs to achieve success. You strive to nurture and mentor talent, knowing that it will help retain dedicated employees and develop future company leaders.

Job Overview:

We’re looking for a fresh and friendly face to join our management team in Westford, MA! The Assistant Manager supports the General Manager in all aspects of café operations in one location, focusing on sales growth, customer service and team building. They connect with both customers and staff and have a hands‑on role in building our community‑conscious café. They report to the General Manager, and oversee Shift Leaders, as well as all store personnel.

Position Type:

Full-time

Duties Include:

• Recruit and hire talented individuals to fulfill staffing needs
• Train, mentor, and motivate shift leaders and other personnel
• Assist the General Manager in ways that will help build the cafés profits, strengthen the company culture, improve customer service, food quality, and team members’ morale
• Assist the General Manager with office and administrative tasks

A successful candidate must care much more about the health and well‑being of their team members, customers, and communities than the average management candidate. They must also be detail‑oriented, have weekend availability, and an unusually strong passion for delighting customers. Must be able to stand and walk for periods of 8 to 10 hours each shift, and be able to reach, bend, balance, and transport objects repeatedly during a shift.

Industry Leading Benefits:

• Take pride in your success and the success of your employees through our open book management policy
• Strong quality of life commitment: average 50‑hour, 5‑day work week
• Employee discount on our nourishing meals (eat well and feel good at work!)
• Competitive pay
• Paid vacations! (Yeah, get paid to play in the sand, hike a mountain or visit family…)
• Insurance—take care of yourself with medical, dental, and vision insurance program
• Performance‑based BONUS opportunities!