Assistant General Manager

Lucky Strike Entertainment; Greensboro (NC); In loco; USD 90.000 - 100.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical plan

Dental plan

Vision plan

401(k) plan

ESOP

EAP

Vacation & holidays

Discounts

Descrizione del lavoro

Lucky Strike Entertainment Corporation in Greensboro, NC is seeking a seasoned Operations Manager to lead park operations across aquatics, attractions, F&B, admissions, and retail. You will coach supervisors and frontline teams, drive sales and promotions, monitor budgets, and ensure safety, guest satisfaction, and regulatory compliance.

Weekend/evening availability and occasional travel to other locations are required.

Competenze

• 3+ years of leadership experience in attractions, waterparks, hospitality, or similar environments.
• Experience supervising teams in fast-paced, high-volume operations.
• Strong communication, leadership, and problem-solving skills.
• Knowledge of safety standards, guest service, and basic operations.

Mansioni

• Support daily operations across aquatics, attractions, F&B, admissions, retail, and facilities.
• Lead and coach supervisors and frontline teams for safe, efficient park operations.
• Lead and coach aquatics leadership so lifeguard training, performance, and safety programs meet standards.
• Help with hiring, scheduling, and employee development.
• Drive sales through promotions, upselling, and park events.
• Monitor budgets, inventory, labor, and expenses.
• Walk the park to check cleanliness, safety, and equipment.
• Support emergency response, incident documentation, and health, safety, aquatics, and food service compliance.
• Resolve escalated guest needs.
• Act as park leader when the GM is away.

Conoscenze

Leadership experience

Operations management

Communication skills

Safety awareness

Guest services

Descrizione del lavoro

Who We Are

Why Lucky Strike?

We Are Lucky Strike Entertainment, one of the largest and most successful location-based entertainment companies in the World with 360 upscale and traditional Bowling Centers, five expansive and well located Waterparks, a large Amusement Park in California and 10 upscale Boomers Family Entertainment Centers in major markets.

From a humble beginning with one bowling center in 1997, we redefined an industry and built a powerhouse Company with 14,000 Associates and nearly $1.4 billion in annual revenue. Hospitality is our core and we strive to deliver memorable experiences for every guest on every visit.

When you join Lucky Strike, you join a team of passionate winners and give yourself the best opportunity for sustained career growth and opportunity. It’s not easy to get hired by us – we want only the most talented and committed Managers, but when you do join Lucky Strike, the rewards are abundant.

Overview

What You’ll Do

• Support daily operations across aquatics, attractions, F&B, admissions, retail, and facilities
• Lead and coach supervisors and frontline teams for safe, efficient park operations
• Lead and coach aquatics leadership so lifeguard training, performance, and safety programs meet standards
• Help with hiring, scheduling, and employee development
• Drive sales through promotions, upselling, and park events
• Monitor budgets, inventory, labor, and expenses
• Walk the park to check cleanliness, safety, and equipment
• Support emergency response, incident documentation, and health, safety, aquatics, and food service compliance
• Resolve escalated guest needs
• Act as park leader when the GM is away

What You’ll Get

• Medical, Dental, Vision plans
• Wellness resources
• 401(K) Retirement Plans
• Employee Stock Purchase Program
• Employee Assistance Program (EAP)
• Vacation and Holidays
• Perks: Bowling, Boomer’s, and Waterpark discounts, retail discounts, event discounts, and more

What You’ll Bring

• 3+ years of leadership experience in attractions, waterparks, hospitality, or similar environments
• Experience supervising teams in fast-paced, high-volume operations
• Strong communication, leadership, and problem-solving skills
• Knowledge of safety standards, guest service, and basic operations
• Preferred or required upon hire: Certified Pool Operator (CPO), CPR/AED/First Aid, ServSafe/TIPS, cross-training on all park positions, and lifeguard program experience (Jeff Ellis & Associates or similar)

Work Environment & Physical Requirements

• Indoor/outdoor work in varying weather conditions
• Ability to stand, walk, bend, lift, and perform physical tasks for extended periods
• Required weekend, evening, and holiday availability
• Willingness to travel to other company locations to launch operations
• This position may be asked to support multiple locations within the Waterpark district of Lucky Strike Entertainment

#LI-NB1

Pay & Benefits

The pay range for this position is $90,000 - $100,000 per year, depending on qualifications.

Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. More details regarding benefits are available here: Lucky Strike Entertainment Benefits