Assistant General Manager

National Pride Equipment Car Wash Superstore; Galion (OH); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Competitive Pay + Opportunity to Earn a Monthly Bonus

Free Car Washes

Paid Time Off

Continuing Education reimbursement $2500 annually

Flexible schedules/work life balance

Refer a friend $200 bonus

Paid Training/Career Path Development

Free Uniforms

Job summary

National Pride Equipment Car Wash Superstore in Galion, OH, is looking for a Full-Time Manager to oversee day-to-day operations and ensure excellent customer service. You'll supervise staff, handle customer interactions, and manage workflow according to the Site Manager's directives.

The position requires a high school diploma and strong customer service skills, with the ability to work flexible hours. Competitive pay starting at $18.00 to $20.00 hourly is offered, alongside additional benefits such as paid time off and continuing education reimbursement.

Qualifications

• Strong ability to work flexible hours, including evenings and weekends.
• Ability to perform cleaning and organize the facility.
• Ability to interact ethically with fellow employees and customers.

Responsibilities

• Supervise employees during day-to-day tasks.
• Address employee and customer concerns.
• Monitor attendance, tardiness, and time off.

Skills

Customer service skills

Ability to work flexible hours

Excellent communication skills

Ability to lift moderate weight

Ability to work outdoors

Education

High School diploma

Job description

Job Location: Galion, OH 44833. Position Type: Full Time. Education Level: High School. Salary Range: $18.00 - $20.00 hourly. Travel Percentage: None. Job Shift: Any. Job Category: Management.

This position is tasked with performing daily operational practices of running the car wash facility and providing excellent customer service. The role is responsible for implementing workflow procedures based on direction from the Site Manager. Duties include supervising employees during day-to-day tasks, providing customer support in escalated situations, and managing the overall workflow of the workplace.

Benefits

• Competitive Pay + Opportunity to Earn a Monthly Bonus
• Free Car Washes
• Paid Time Off
• Continuing Education reimbursement $2500 annually
• Flexible schedules/work life balance
• Refer a friend $200 bonus
• Paid Training/Career Path Development
• Free Uniforms

Full-time or Part-time positions available.

Duties and Responsibilities

• Schedule and coordinate meetings.
• Conduct employee performance reviews.
• Develop good customer relationships.
• Participate in recruitment and dismissal processes.
• Smooth out problems within the workplace.
• Address employee and customer concerns.
• Develop strategies for better workplace efficiency and goal achievement.
• Email and phone correspondence.
• Liaise between managers, customers and employees.
• Provide direction to staff.
• Monitor spending patterns and budget.
• Fill in for Site Manager (GM) in times of absence; make executive decisions, hold meetings and provide accountability.
• Organize shift schedules for team members.
• Monitor attendance, tardiness and time off.
• Assign duties to specific employees based on role and skills.
• Supervise employees and assist with tasks as necessary.
• Manage employees’ requests and transgressions.
• Train new and current team members on tasks.
• Handle customer issues and manage conflicts.
• Adhere to company policies and health, safety and employment standards.
• Balance cash drawers and prepare cash deposits.
• Perform all other duties as requested.

Additional Tasks

• Greet customers courteously and explain available wash services; take and process wash payments.
• Perform cleaning of facility and ensure everything is kept in appropriate place and organized (water hoses, nozzles, brushes, soap buckets, broom, hand tools, pressure washer, grease gun).
• Provide assistance to customers concerning car wash process.
• Move or direct cars into the express wash tunnel with a pleasant, focused, and competent attitude.
• Point to directional sign; neutral, no brake, no steering while watching the customer to ensure directions are followed.
• Smile at customer and do thumbs up after guest is in neutral with no brakes.
• Carry out visual inspection of vehicles to confirm their condition before sending them into the wash area.
• Ensure company policies and safety procedures are adhered to in carrying out given tasks daily.
• Ensure vacuums are unclogged, trash cans emptied, hoses properly hung.
• With a sense of urgency, ensure the right thing is done at the right time with customers, home office, and fellow teammates.

Qualifications

• Ability to display courteous and professional attitude.
• Excellent customer service skills to ensure optimum customer satisfaction.
• Strong ability to work flexible hours, such as evenings and weekends.
• Ability to work standing over long periods of time.
• Ability to lift items of moderate weight.
• Ability to work outdoors and be efficient in all weather conditions.
• Ability to interact ethically with fellow employees and customers.
• Excellent written and oral communication skills, as well as interpersonal skills.
• Strong ability to handle the physical demand of the job.
• Ability to follow directions and correctly implement tasks.
• Understanding of safety precautions and ability to work in wet hazardous conditions at car wash locations.

Roles and responsibilities are listed above but are not limited to the list. Employees may be asked to complete tasks outside of this list and within management's reason for their job description.