Assistant General Manager

National Pride Equipment Car Wash Superstore; Ontario (OH); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Monthly bonus

Free car washes

Paid time off

Education reimbursement

Flexible schedules

Refer a friend bonus

Paid training

Free uniforms

Job summary

National Pride Equipment Car Wash Superstore in Ontario, OH seeks a hands-on Manager to run daily operations of the car wash facility, supervise staff, and ensure exceptional customer service. This full-time role reports to the Site Manager and involves coordinating workflows and resolving issues.

Responsibilities include scheduling, performance reviews, budgeting, and staff development, while maintaining safety, policy compliance, and effective communication with customers and management.

Qualifications

• High School diploma or equivalent required.
• Experience in management or supervision preferred.
• Strong customer service skills.
• Ability to lift moderate weights and stand for long periods.

Responsibilities

• Schedule and coordinate meetings.
• Conduct employee performance reviews.
• Develop good customer relationships.
• Recruitment and dismissal processes.
• Train new and current team members on tasks.
• Balance cash drawers and prepare deposits.
• Oversee daily operations and supervise staff.

Skills

Customer service

Leadership

Communication

Flexibility

Team supervision

Scheduling

Education

High School

Job description

Job Details: Job Location: Ontario, OH 44906; Position Type: Full Time; Education Level: High School; Salary Range: $18.00 Hourly; Travel Percentage: None; Job Shift: Any; Job Category: Management.

Benefits

• Competitive Pay + Opportunity to Earn a Monthly Bonus
• Free Car Washes
• Paid Time Off
• Continuing Education reimbursement $2500 annually
• Flexible schedules/work life balance
• Refer a friend $200 bonus
• Paid Training/Career Path Development
• Free Uniforms

Position Overview

This position is tasked with performing the daily operational practices of running the car wash facility and providing excellent customer service. The position is responsible for implementing workflow procedures based on direction from the Site Manager. Their duties include supervising employees during day-to-day tasks, providing customer support in escalated situations and managing the overall workflow of a workplace.

Duties and Responsibilities

• Schedule and coordinate meetings.
• Conduct employee performance reviews.
• Develop good customer relationships.
• Participate in recruitment and dismissal processes.
• Smooth out problems within the workplace.
• Address employee and customer concerns.
• Develop strategies for better workplace efficiency and goal achievement.
• Email and phone correspondence.
• Liaise between managers, customers and employees.
• Provide direction to staff.
• Monitor spending patterns and budget.
• Fill in for Site Manager (GM) in times of absence. Make executive decisions, hold meetings and provide accountability.
• Organize shift schedules for team members.
• Monitor attendance, tardiness and time off.
• Assign duties to specific employees based on role and skills.
• Supervise employees and assist with tasks as necessary.
• Manage employees’ requests and transgressions.
• Train new and current team members on tasks.
• Handle customer issues and manage conflicts.
• Adhere to company policies and health, safety and employment standards.
• Balance cash drawers and prepare cash deposits.
• Perform all other duties as requested.

Additional Tasks

• Greet customers courteously and explain available wash services; take and process wash payments to the satisfaction of customers.
• Perform cleaning of facility and ensure everything is kept in the appropriate place and organized.
• Provide assistance to customers in any area concerning car wash process.
• Move or direct cars into the express wash tunnel with a pleasant, focused, and competent attitude.
• Point to directional sign; neutral, no-brake, no steering while watching the customer to ensure directions are followed.
• Smiles at customer and does thumbs up after guest is in neutral with no brakes.
• Carry out visual inspection of vehicles to confirm their condition before sending them into the wash area.
• Ensure company policies and safety procedures are adhered to in carrying out given tasks daily.
• Ensure vacuums are unclogged, trash cans emptied, and hoses properly hung.
• With a sense of urgency, ensure the right thing is done at the right time with customers, home office, and fellow teammates.

Qualifications

• Ability to display courteous and professional attitude.
• Excellent customer service skills to ensure optimum customer satisfaction.
• Strong ability to work flexible hours, such as evenings and weekends.
• Ability to work standing over long periods of time.
• Ability to lift items of moderate weight.
• Ability to work outdoor and be efficient in all weather conditions.
• Ability to interact ethically with fellow employees and customers.
• Excellent written and oral communication skills, as well as interpersonal skills.
• Strong ability to handle the physical demand of the job.
• Ability to follow directions and correctly implement tasks.
• Car wash locations can create wet hazardous conditions and safety precautions should be met for safety and compliance.

Roles and responsibilities are listed above but are not limited to the list. Employees may be asked to complete tasks outside of this list and within management’s reason for their job description.