Assistant General Manager

Elevate Entertainment Group; Forney (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Elevate Entertainment Group is seeking an Assistant General Manager in the Austin area to lead dine‑in and traditional theaters, bowling, VR, food and beverage and gaming operations. You will support the venue's General Manager day‑to‑day and mentor management and staff to maintain a professional, safe work environment that enables success.

You will manage teams, emphasize guest satisfaction, and coordinate with supervisors, vendors and partners to uphold Elevate’s service standards and

Qualifications

• Bachelor’s degree in hospitality, management or related field.
• Minimum 3 years of dining theater, entertainment center or restaurant operations management in high‑volume operation.
• Minimum 3 years of F&B management in a high‑volume role with full‑service bar/kitchen.
• ServSafe Manager certification required.
• Availability to work holidays, nights and weekends.

Responsibilities

• Trains, coaches and develops cast members in their job functions.
• Interviews, hires and evaluates cast members.
• Prepares administrative reports for senior management.
• Oversees cash handling procedures and policies.
• Inspects building, parking lot and equipment conditions.
• Initiates repair and maintenance per policy.
• Organizes team meetings and training sessions.
• Controls costs and purchasing for daily operations.
• Monitors safety, loss prevention and risk management.
• Ensures guest service standards and proper staffing.
• Works with supervisors, peers, vendors and corporate partners.
• Performs other related duties as necessary.

Skills

Leadership

Communication

Guest Service

Problem Solving

Time Management

Education

Bachelor's in Hospitality/Management

Job description

Austin-based Elevate Entertainment Group creates boundary-pushing entertainment destinations that connect people through the power of shared experiences. The Elevate Entertainment Group portfolio of brands includes EVO Cinemas, EVO Entertainment, and Elevate Rewards. The organization offers a broad slate of activities including movies, bowling, games, and private event hosting. Guests can enjoy refined food and beverages from their scratch kitchens and bars while immersing themselves in a variety of entertainment options for everyday fun.

Job Description

The Assistant General Manager is a brand ambassador of Elevate Entertainment Group’s dine-in and traditional theaters, bowling, virtual reality, food and beverage, and gaming operations. They are also responsible for supporting the venue’s General Manager in the day-to-day operations. They also provide leadership and development to the management and team members with the goal of creating a professional and safe work environment that gives everyone the tools they need to succeed.

Responsibilities include but are not limited to:

• Trains, coaches and develops cast members in their specific job functions
• Interviews, hires and evaluates cast members
• Prepares administrative reports and special reports for senior management/corporate office
• Responsible and accountable for cash handling procedures and policies to avoid discrepancies
• Inspects building (including parking lot and lawn), and equipment conditions
• Initiates repair and maintenance on building, property and equipment according to company policy
• Organizes and conducts team meetings and training sessions
• Controlling costs, including all direct operating expenses; purchasing and ordering inventory and other supplies needed for daily operations
• Monitoring risk management as it pertains to venue, i.e., team member and guest safety, loss prevention, emergency situations, and the proper handling, reporting and investigating of accidents
• Ensuring team members meet Elevate Entertainment guest service standards by performing daily opening, closing, operational, and administrative duties and proper staffing in each area
• Working effectively with supervisors, peers, subordinates, guests, vendors, and corporate partners
• Performs other related duties as necessary or assigned

Skills + Abilities included but are not limited to:

• Proven leadership and motivational skills
• Strong written and verbal communication skills
• Equally comfortable communicating, negotiating, and working with guests, peers, direct reports, vendors or partners
• High guest satisfaction expectations and focus
• Resourceful problem-solving skills
• Self-motivated and results driven
• Strong organizational and time management skills with the ability to multitask and delegate projects and tasks simultaneously
• Holds self and others accountable to consistently maintain high-performance standards

Education + Experience + Requirements:

• Bachelor’s Degree in hospitality, management or related field preferred
• Minimum 3 years of dining theater, entertainment center or restaurant operations management experience in high-volume operation
• Minimum 3 years of F&B management experience in a high-volume management role ideally with full-service bar and kitchen
• Proven track record of operational excellence
• Required state alcohol-server and Manager ServSafe Certification required
• Availability to work during holidays, nights, and weekends with increased hours during peak times

Physical Requirements:

• Prolonged periods of standing, walking, climbing stairs