Restaurant & Operations Manager

Lucky Strike Entertainment; Cary (NC); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading entertainment venue in Cary, North Carolina is seeking a Restaurant / Entertainment Manager who oversees daily operations and ensures exceptional guest satisfaction. This role requires managing a team, problem-solving in real-time, and enhancing the center's Food & Beverage program. The ideal candidate should have over 2 years of management experience, a Bachelor's degree, and strong customer service skills. Flexibility for varying shifts is crucial.

Qualifications

• 2+ Years of Management Experience in kitchen, bar, restaurant, and food service operations.
• Strong Team Player with exceptional people development skills.
• Familiarity with POS register systems.

Responsibilities

• Coordinate multiple team members and problem-solve in real-time.
• Ensure exceptional guest satisfaction and develop hourly staff.
• Recruit, hire, train, and manage a team of hourly center staff.
• Oversee and expand the center’s Food & Beverage program.

Skills

Management Experience

Customer Service

Team Player

People Development

Knowledge of POS Systems

Education

Bachelor’s Degree

Job description

Imagine your ideal job. Now add bowling, arcade games, amazing parties, and delicious food. Our Restaurant / Entertainment Managers help bring this vision to life every day for guests of their centers—and have a great time doing so. The Restaurant / Entertainment Manager role is an active one where you’re on your feet, coordinating multiple team members, and problem-solving in real time. Our Restaurant / Entertainment Managers assist the General Manager with all aspects of the center and its management. In the General Manager’s absence, they’re the ones who hold down the fort, assuming responsibility for all center and floor management, from entertainment to Food & Beverage to the property and its equipment as a whole. Amid all their day-to-day, our Restaurant / Entertainment Managers maintain an unwavering commitment to guest satisfaction and a dedication to developing the team’s hourly staff. If you’ve ever thought of becoming a General Manager at one of our centers, then the Restaurant / Entertainment Manager is a great place to start.

ESSENTIAL DUTIES

• Get a glimpse of all you’ll experience as a Restaurant/Hospitality Manager
• MAKE GUESTS PRIORITY #1
• Be a champion for our guests, consistently delivering exceptional service, soliciting valuable feedback, and actively addressing and resolving guest complaints
• NEVER STOP IMPROVING
• Continually hone our operational execution; schedule staffing levels to meet your center’s needs and maximize the guest experience
• TAKE EVERY OPPORTUNITY
• Capitalize on all business opportunities in your market area by executing our marketing strategies to drive sales (leagues, open play bowling, etc.)
• PARTNER WITH LEAGUES
• Develop and maintain a good relationship with league bowlers and officers to help grow our league business; adhere to league formats, distribute league announcements, and perform other administrative duties associated with our leagues
• ASSEMBLE AN ALL-STAR TEAM
• Recruit, hire, train, and schedule a talented team of hourly center staff
• Show Off Those Management Skills
• Lead the team and influence them through effective motivation; leverage the individual strengths of your team members to ensure guest satisfaction and maximize center productivity; delegate, delegate, delegate
• DRIVE FOOD & BEVERAGE SALES
• Oversee the management and expansion of your center’s Food & Beverage program, ensuring the highest quality standards and exceptional guest satisfaction in our dining offerings. Provide ongoing training and supervision to ensure consistent execution of corporate initiatives and standards, fostering a thriving sales culture
• REMAIN FLEXIBLE
• An ability to work varying shifts, from weekends to holidays, in addition to extended workdays as needed by your center.

DESIRED SKILLS

• 2+ Years of Management Experience in kitchen, bar, restaurant, and food service operations
• Bachelor’s Degree
• The ability to supervise center operations staff
• Strong Team Player
• Exceptional “People Developer”
• Customer Service Pro
• Knowledge of POS register systems

WORK ENVIRONMENT/ PHYSICAL DEMANDS

• Typical entertainment environment where you will walk, bend and stand for periods of time, and may lift objects with some assistance