Assistant General Manager

Planet Fitness; Florida; In loco; USD 52.000 - 72.000; Tempo pieno

Descrizione del lavoro

Planet Fitness is seeking an Assistant General Manager to oversee club operations and lead a team of Front Desk Associates and Fitness Trainers. You will ensure a welcoming, clean, and safe environment while driving a financially successful club.

Responsibilities include supervising front desk activities, onboarding new members, maintaining facility standards, and coaching staff to deliver exceptional customer service in a high-volume setting.

Competenze

• Customer-focused leadership experience in a fast-paced environment.
• Strong communication and interpersonal skills.
• Ability to train and develop a high-performing team.

Mansioni

• Greet members and guests, provide exceptional customer service, and assist with front desk duties.
• Check members in and provide tours to prospective members; sign up new members.
• Maintain gym cleanliness and equipment functionality; update member accounts as needed.
• Schedule coverage, coach staff, and ensure adherence to company values and goals.
• Manage cash drawer and deposit procedures; respond to member questions promptly.

Conoscenze

Customer service

Leadership

Team management

Communication

Formazione

High School Diploma or equivalent

Strumenti

Microsoft Word

Microsoft Excel

Descrizione del lavoro

Company OverviewEasy Mile Fitness is a multi-unit franchisee of Planet Fitness health clubs located throughout the Southeast, owning & operating +30 Planet Fitness clubs in Florida, Georgia, South Carolina, Puerto Rico and Canada. At EMF we look to live out our mission statement:“To create and serve our communities by enriching lives through passionate team members who embody Planet Fitness’ values”With more than 2,000 locations, Planet Fitness (NYSE: PLNT) is one of the largest and most popular fitness chains in the world. Planet Fitness possesses a highly recognized brand in the high-value, low-price segment of the market. Its core mission is to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which it calls the Judgement Free Zone.General Responsibilities:The Assistant General Manager is responsible for the oversight of club operations to ensure an exceptional \"Judgement Free\" member experience as well as a financially successful club. The General Manager is accountable for leading a team of employees in a positive, motivating manner. We are looking for a leader who is results- oriented and committed to quality service.Anticipated responsibilities outlined below.Duties & ResponsibilitiesInvolved in all front desk related activities such as:Greet members, prospective members, and guests, providing exceptional customer service.Handle all front desk related activities including, but not limited to:Answering phones in a friendly manner and assisting callers with a variety of questions.Checking members into the system.Providing prospective members tours of the facility.Signing-up new members.Keep the gym and all equipment extremely clean and in good working order.Facilitate needed updates to member’s accounts.Respond to member questions and concerns in a timely and professional mannerEmployees:Interview, train and develop a high performing staff consisting of Front Desk Associates, and Fitness Trainers.Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.Ensure all shifts are covered.Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF's values and goals.Resolve employee issues or concerns.Manage cash drawer and deposit procedure.Cleanliness:Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily.Supervise correct cleaning and daily round logs.Ensure safety of employees, members and club property.Determine and communicate equipment repair in a timely manner.Qualifications/Requirements1 year Supervisor or Manager experience in a restaurant or retail environment in a high-volume atmosphere or two years Planet Fitness experience preferred.Comfortable working a flexible rotating scheduleFamiliarity with Microsoft Office applications (Microsoft Word, Microsoft Excel)A High School Diploma Or Equivalent requiredAbility to travel to other clubs as neededCurrent CPR Certification required or willingness to get certified upon hirePhysical Requirements: Ability to talk and hear, sit, stand, and use their hands and fingers to handle or feel. Occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.