Assistant General Manager

EASY MILE US LLC; Wilsonville (OR); On-site; USD 42,000 - 70,000; Full time

Job summary

Easy Mile Fitness in Wilsonville, OR is seeking an Assistant General Manager to oversee club operations and ensure a welcoming, Judgement Free environment while driving financial performance.

You will lead front desk teams, schedule shifts, train staff, handle member questions, manage cash deposits, and coordinate maintenance and safety. This role requires 1 year of supervisor experience, a high school diploma, and CPR certification; travel to other clubs may be required.

Qualifications

• 1 year supervisor or manager experience in a restaurant or retail environment in a high-volume atmosphere.
• High School Diploma or Equivalent required.
• CPR certification required or willingness to get certified.
• Ability to travel to other clubs as needed.
• Flexible rotating schedule availability.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Handle front desk duties, check-ins and member questions.
• Provide tours and sign up new members.
• Maintain cleanliness and upkeep of the facility and equipment.
• Lead, train and develop a high performing staff and cover shifts.
• Manage cash drawer and deposits.
• Ensure safety of employees, members and club property.
• Communicate equipment repairs and maintenance needs.

Skills

Customer service

Team leadership

Front desk operations

Flexibility

Microsoft Office

Education

High School Diploma or Equivalent

CPR Certification

Tools

Microsoft Word

Microsoft Excel

Job description

Company OverviewEasy Mile Fitness is a multi-unit franchisee of Planet Fitness health clubs located throughout the Southeast, owning & operating +30 Planet Fitness clubs in Florida, Georgia, South Carolina, Puerto Rico and Canada. At EMF we look to live out our mission statement:“To create and serve our communities by enriching lives through passionate team members who embody Planet Fitness’ values”With more than 2,000 locations, Planet Fitness (NYSE: PLNT) is one of the largest and most popular fitness chains in the world. Planet Fitness possesses a highly recognized brand in the high-value, low-price segment of the market. Its core mission is to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which it calls the Judgement Free Zone.General Responsibilities:The Assistant General Manager is responsible for the oversight of club operations to ensure an exceptional \"Judgement Free\" member experience as well as a financially successful club. The General Manager is accountable for leading a team of employees in a positive, motivating manner. We are looking for a leader who is results- oriented and committed to quality service.Anticipated responsibilities outlined below.Duties & ResponsibilitiesInvolved in all front desk related activities such as:Greet members, prospective members, and guests, providing exceptional customer service.Handle all front desk related activities including, but not limited to:Answering phones in a friendly manner and assisting callers with a variety of questions.Checking members into the system.Providing prospective members tours of the facility.Signing-up new members.Keep the gym and all equipment extremely clean and in good working order.Facilitate needed updates to member’s accounts.Respond to member questions and concerns in a timely and professional mannerEmployees:Interview, train and develop a high performing staff consisting of Front Desk Associates, and Fitness Trainers.Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.Ensure all shifts are covered.Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF's values and goals.Resolve employee issues or concerns.Manage cash drawer and deposit procedure.Cleanliness:Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily.Supervise correct cleaning and daily round logs.Ensure safety of employees, members and club property.Determine and communicate equipment repair in a timely manner.Qualifications/Requirements1 year Supervisor or Manager experience in a restaurant or retail environment in a high-volume atmosphere or two years Planet Fitness experience preferred.Comfortable working a flexible rotating scheduleFamiliarity with Microsoft Office applications (Microsoft Word, Microsoft Excel)A High School Diploma Or Equivalent requiredAbility to travel to other clubs as neededCurrent CPR Certification required or willingness to get certified upon hirePhysical Requirements: Ability to talk and hear, sit, stand, and use their hands and fingers to handle or feel. Occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.