Assistant General Manager

Life Time Inc.; Exeter (NH); On-site; USD 70,000 - 110,000; Full time

Job summary

Life Time in Exeter, NH seeks an Assistant General Manager to lead club operations and drive financial performance. You will mentor 150–300 team members, set direction with department heads and partner with the General Manager to deliver a top-tier member experience.

The role requires a proven track record in people leadership, budget management and customer service within fitness or hospitality. A proactive, coaching mindset and CPR/AED certification are preferred.

Qualifications

• High School Diploma or GED.
• 2+ years managing people in fitness, hospitality or retail.
• 2+ years of experience managing profit & loss statements/revenue/EBITDA budget.
• Experience providing customer service and dealing with customer concerns.
• Experience interviewing and hiring department managers and frontline team members.
• Proven conflict management skills.
• CPR/AED Certified.
• Ability to effectively build teams.
• Track record of success in a performance-driven work culture.
• Knowledge and passion for the health and fitness industry.

Responsibilities

• Monitors revenue, expenses, payroll for each department weekly via the GM Dashboard.
• Oversees the GM and Department Manager business plans and scorecards.
• Acts as the "mayor of the club" to promote member engagement and exceptional experiences.
• Performs club audits to keep areas clean, neat, organized and in like-new condition.
• Demonstrates a positive attitude and ensures top customer service, cleanliness and financial performance.
• Meets weekly with Department Manager to review KPIs and budget connectivity.
• Recruits, hires, and mentors Department Managers for career growth.
• Facilitates weekly Department Manager meetings around key objectives.
• Attends applicable certifications to prepare for the General Manager role.

Skills

Leadership

People management

Budget management

Customer service

Hiring & mentoring

Coaching

Sales

Communication

Conflict management

Education

Bachelor’s Degree in a related field

Job description

Position Summary

Life Time champions a healthy and happy life for its members. As the nation’s only Healthy Way of Life brand, Life Time delivers an unmatched athletic resort experience and provides a comprehensive healthy living, healthy aging and healthy entertainment experience that goes well beyond fitness to encompass the entire spectrum of daily life for individuals, couples and families of all ages. We operate over 110 fitness centers around the United States and Canada, most of which operate 7 days a week, 24 hours a day. Our innovative programs, world-class training, nutrition and holistic approach to wellness helps others towards a healthy way of life by engaging their areas of interest and helping them discover new ones. Join our team and showcase your leadership skills in our fast-paced health and fitness careers.

The Assistant General Manager will be responsible for your department’s overall direction, coordination, operation, and success in addition to supporting the clubs General Manager/Senior General Manager with club leadership responsibilities. The Assistant General Manager will assist the General Manager/Senior General Manager in ensuring that the club meets or exceeds financial goals while providing remarkable leadership in the areas of customer service, team member relations, sales, and in-center business performance. Provide daily support to a team of 150 to 300 team members and offer ongoing leadership, motivation, coaching and development. Cast, coach, communicate, align and hold the department heads accountable to ensure the consistent delivery of Life Time brand expectations as a Healthy Way of Life destination. Act as the club ambassador to give each member an unforgettable club experience. This is a unique position for an ambitious and inspirational leader.

Job Duties and Responsibilities

• Monitors revenue, expenses, payroll for each department a weekly basis through the GM Dashboard
• Oversees the GM and Department Manager business plans, Companies Inside Lead Business Plans, Monthly Executive Audit and Companies Inside Scorecard Review
• Acts as "mayor of the club" to promote member engagement and provide each member with an exceptional club experience
• Performs club audits to ensure that all areas of the club are clean, neat, organized, and in "like new" condition
• Demonstrates a positive attitude and ensure Department Manager and team members are providing the highest level of customer service, cleanliness, and financial performance
• Meets one-on-one weekly with Department Manager to ensure Key Performance Indicators (KPI’s)are followed and all departments are meeting or exceeding budgetary goals and connectivity metrics
• Recruits, hires, and mentors Department Managers to promote career growth through training, development, and performance assessment
• Facilitates weekly Department Manager meetings to communicate and align around clubs key business objectives and opportunities
• Attends applicable certifications needed to prepare for the General Manager Role

Position Requirements

• High School Diploma or GED
• 2 or more years of experience managing people in fitness, hospitality or retail industries
• 2 or more years of experience managing profit & loss statements/revenue/EBITDA budget
• Experience providing customer service and dealing with customer concerns
• Experience interviewing and hiring department managers and front line team members
• Proven conflict management skills
• CPR/AED Certified
• Ability to effectively build teams
• Track record of success in a performance-driven work culture
• Knowledge and passion for the health and fitness industry

Preferred Requirements

• Bachelor’s Degree in a related field
• Sales or fitness management experience

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.