Assistant General Manager

Red Phone Booth; Durham (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Red Phone Booth in Durham, NC seeks an Assistant General Manager to lead daily floor operations and guest experience for a high-end speakeasy concept.

You will supervise staff, coordinate scheduling, and collaborate on inventory, budgeting, and compliance with health and safety standards. The role includes supporting private events and marketing activities to boost guest engagement.

Qualifications

• Experience in hospitality or restaurant management.
• Strong leadership and team supervision skills, including coaching and conflict resolution.
• Operational skills in scheduling, inventory management, budgeting, and vendor coordination.
• Excellent guest service and communication abilities to manage reservations and special requests.
• Knowledge of health, safety, and regulatory compliance in hospitality environments.

Responsibilities

• Oversee daily floor operations and guest experience in a high-end speakeasy concept.
• Coordinate staff scheduling and ensure coverage for events and private dining.
• Handle guest inquiries and escalations with a focus on service recovery.
• Maintain service standards, ambiance, and SOP compliance.
• Assist with inventory control, cost management, and vendor coordination.
• Support marketing and promotional activities to drive guest engagement.

Skills

Leadership

Staff coaching

Guest service

Communication

Conflict resolution

Operations management

Scheduling

Event coordination

Vendor coordination

Problem solving

Education

High school diploma

Hospitality/business coursework

Tools

POS systems

Office software

Budgeting tools

Job description

Company Description Red Phone Booth is a prohibition-style experience featuring an extensive classic craft cocktail and cigar program, with a strong focus on quality ingredients and meticulous preparation. Guests enjoy small plates such as fresh seafood, carpaccio, Neapolitan pizza, and house-made desserts in a space that showcases an immersive 1920s speakeasy theme. The venue features restored original brick floors, a honey onyx bar, intimate fireplace, custom Italian leather couches, and a hand-painted, back-lit ceiling. A private “mafia-style” room with a kitchen, poker, and pool tables is available for private events, enhancing the venue’s exclusive atmosphere. Guests enter by securing a secret phone number and dialing it into a restored antique London red phone booth, adding to the unique and memorable experience.

Role Description The Assistant General Manager is a full-time, on-site role based in Durham, NC, responsible for supporting overall venue operations and guest experience. This role oversees daily floor operations, coordinates staff scheduling, and ensures service standards align with the venue’s high-end, speakeasy concept. The Assistant General Manager collaborates with the General Manager on inventory control, cost management, and compliance with health and safety regulations. Responsibilities include supervising and coaching team members, handling guest inquiries and escalations, and ensuring smooth execution of both regular service and private events. The role also contributes to maintaining the ambiance, enforcing house policies, and supporting marketing and promotional activities that drive guest engagement and repeat business.

Qualifications

• Experience in hospitality or restaurant management, with a focus on upscale or craft cocktail venues.
• Strong leadership and team supervision skills, including coaching, performance feedback, and conflict resolution.
• Operational skills in scheduling, inventory management, budgeting, and vendor coordination.
• Excellent guest service and communication abilities to manage reservations, special requests, and issue resolution.
• Knowledge of food and beverage service standards, including craft cocktails, wine, and menu presentation.
• Understanding of health, safety, and regulatory compliance in hospitality environments.
• Ability to work evenings, weekends, and holidays as required by venue operations.
• Proficiency with point-of-sale systems and basic office software.
• Previous experience in event coordination or private dining management is beneficial.
• High school diploma or equivalent required; additional education in hospitality or business management is a plus.
• Front of house (FOH) and Back of house (BOH) experience required.