Assistant General Manager

Smoothie King; Dothan (AL); On-site; USD 40,000 - 56,000; Full time

Job summary

Smoothie King is seeking an Assistant General Manager in Dothan, AL to support the GM in delivering an exceptional guest experience while upholding brand standards. You will work across store operations, assist with hiring and development, and ensure compliance with safety and quality guidelines.

The role emphasizes leading teams, executing promotions, and sustaining cleanliness and efficiency to drive store performance and guest satisfaction.

Qualifications

• High school diploma or GED required.
• Experience as a shift lead in a restaurant or retail customer service.
• Basic knowledge of Word and Excel.
• Excellent written and verbal communication skills.
• Ability to perform basic POS and computer functions.
• Ability to communicate effectively with customers and team.
• Ability to work a variety of hours including evenings, weekends, and holidays.
• ServSafe Certification.

Responsibilities

• Assist the General Manager with hiring, developing, and leading the team to provide a great guest experience and fulfill the mission.
• Collaborate with GM to deliver top smoothies and health products and monitor KPIs for improvements.
• Manage cash activities including daily deposits.
• Ensure food safety compliance in-store at all times by all team members.
• Champion and embody Smoothie King culture, mission, and values.
• Maintain store cleanliness and coordinate equipment/facility upkeep.
• Drive company programs through action planning and team motivation to meet standards.
• Communicate marketing strategies and promotions to the team for proper execution.

Skills

Shift leadership

Customer service

Microsoft Word

Microsoft Excel

Communication

POS operations

ServSafe Certification

Education

High School Diploma or GED

Tools

POS system

MS Word

MS Excel

Job description

The Assistant General Manager (AGM) will contribute to Smoothie King’s success by assisting the GM in leading his/her team to create and maintain an exceptional Guest Experience while upholding brand standards, as well as modeling and acting in accordance with our mission and core values. The Assistant General Manager is involved in all areas of store operations, which include:

Responsibilities

• Assist the General Manager with hiring, developing, and leading the team at your store to provide a great guest experience and fulfill our mission to inspire people to live a healthy and active lifestyle.Smoothie King
• Collaborate with the General Manager to deliver the best smoothies and healthy retail products to your community. Review store environment and Key Performance Indicators (KPIs) to identify problems, concerns, and opportunities for improvement and partner with the General Manager to address accordingly.
• Manage cash activities for the store (daily deposits, etc.).
• Ensure compliance with food safety guidelines in your store at all times; ensure all Team Members are in compliance as well.
• Champion and embody our culture, mission, and core values.
• Ensure and maintain store cleanliness and upkeep, including monthly inspections, systems reviews, and coordinating the update/replacement of damaged equipment or facilities.
• Drive implementation of company programs through action planning and inspiring teams to meet operational standards.
• Communicate all marketing strategies and promotions in the store to the team, ensuring proper execution to drive results.

Qualifications

• Minimum High School Diploma or GED Equivalent.
• Experience as a shift lead in a restaurant or similar type of retail customer service business.
• Basic knowledge of Microsoft Word and Excel.
• Excellent written and verbal communication skills.
• Ability to perform basic POS and computer functions
• Ability to communicate effectively with customers, team members, and the community, both orally and in writing.
• Ability to work the hours needed to run your store effectively, which might include a variety of days, evenings, weekends, holidays.
• ServSafe Certification.