Assistant General Manager

Dunkin'; Mayfield Heights (OH); Vor Ort; USD 40.000 - 50.000; Vollzeit

Zusammenfassung

Workstream is looking for an Assistant General Manager (AGM) in Mayfield Heights, Ohio. The AGM will support the General Manager in leading the team to create an exceptional Guest Experience while upholding brand standards. This role involves managing store operations, staff development, and marketing strategies.

The ideal candidate has a High School Diploma, 2 years of experience in customer service or retail, and excellent communication skills. Responsibilities include ensuring food safety compliance, managing cash activities, and driving team performance.

Qualifikationen

• Minimum 2 years’ experience as a shift lead in a restaurant or similar type of retail customer service business.
• ServSafe Certification is required.
• Ability to perform basic POS and computer functions.

Aufgaben

• Assist the General Manager in leading the team for exceptional guest experience.
• Use operational tools to achieve operational excellence.
• Manage cash activities and ensure compliance with food safety guidelines.

Kenntnisse

Leadership

Customer service

Communication skills

Operational excellence

Ausbildung

High School Diploma or GED Equivalent

Tools

Microsoft Word

Microsoft Excel

Jobbeschreibung

The Assistant General Manager (AGM) will contribute to Smoothie King’s success by assisting the GM in leading their team to create and maintain an exceptional Guest Experience while upholding brand standards, as well as modeling and acting in accordance with our mission and core values. The Assistant General Manager is involved in all areas of store operations, which include:

• Assist the General Manager with hiring, developing, and leading the team at your store to provide a great guest experience and fulfill our mission to inspire people to live a healthy and active lifestyle.
• Use operational tools such as Profit and Loss Statement, Daily Business Review, Cash & Deposit Log, and Data Central scheduling and inventory management tools to achieve operational excellence.
• Assist the General Manager in developing local store marketing plans to support brand initiatives, including initiating community outreach through marketing and special events.
• Collaborate with the General Manager to deliver the best smoothies and healthy retail products to your community. Review store environment and Key Performance Indicators (KPIs) to identify problems, concerns, and opportunities for improvement and partner with the General Manager to address accordingly.
• Manage cash activities for the store (daily deposits, etc.).
• Ensure compliance with food safety guidelines in your store at all times; ensure all Team Members are in compliance as well.
• Champion and embody our culture, mission, and core values.
• Ensure and maintain store cleanliness and upkeep, including monthly inspections, systems reviews, and coordinating the update/replacement of damaged equipment or facilities.
• Drive implementation of company programs through action planning and inspiring teams to meet operational standards.
• Communicate all marketing strategies and promotions in the store to the team, ensuring proper execution to drive results.

Qualifications

• Minimum High School Diploma or GED Equivalent.
• Minimum 2 years’ experience as a shift lead in a restaurant or similar type of retail customer service business.
• Basic knowledge of Microsoft Word and Excel.
• Excellent written and verbal communication skills.
• Ability to perform basic POS and computer functions.
• Ability to communicate effectively with customers, team members, and the community, both orally and in writing.
• Ability to work the hours needed to run your store effectively, which might include a variety of days, evenings, weekends, holidays.
• ServSafe Certification.