Assistant General Manager

Smoothie King (SKFI); North Olmsted (OH); On-site; USD 40,000 - 55,000; Full time

Job summary

Smoothie King (SKFI) is seeking an Assistant General Manager (AGM) in North Olmsted, Ohio, to assist the General Manager in leading the team and maintaining an exceptional guest experience. The AGM will oversee hiring, operational excellence, and marketing strategies to drive store success.

The ideal candidate will have a minimum of a High School Diploma or GED, 2 years’ experience in a related role, and excellent communication skills. Join us in promoting a healthy, active lifestyle in your community.

Qualifications

• Minimum 2 years’ experience as a shift lead in a restaurant or similar type of retail customer service business.
• Excellent written and verbal communication skills.
• ServSafe Certification required.

Responsibilities

• Assist the General Manager with hiring, developing, and leading the team to provide a great guest experience.
• Manage cash activities for the store and ensure compliance with food safety guidelines.
• Drive implementation of company programs and communicate marketing strategies effectively.

Skills

Team leadership

Customer service

Communication

Operational excellence

Marketing strategies

Education

High School Diploma or GED Equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

The Assistant General Manager (AGM) will contribute to Smoothie King’s success by assisting the GM in leading his/her team to create and maintain an exceptional Guest Experience while upholding brand standards, as well as modeling and acting in accordance with our mission and core values. The Assistant General Manager is involved in all areas of store operations, which include:

• Assist the General Manager with hiring, developing, and leading the team at your store to provide a great guest experience and fulfill our mission to inspire people to live a healthy and active lifestyle.
• Use operational tools such as Profit and Loss Statement, Daily Business Review, Cash & Deposit Log, and Data Central scheduling and inventory management tools to achieve operational excellence.
• Assist the General Manager in developing local store marketing plans to support brand initiatives, including initiating community outreach through marketing and special events.
• Collaborate with the General Manager to deliver the best smoothies and healthy retail products to your community. Review store environment and Key Performance Indicators (KPIs) to identify problems, concerns, and opportunities for improvement and partner with the General Manager to address accordingly.
• Manage cash activities for the store (daily deposits, etc.).
• Ensure compliance with food safety guidelines in your store at all times; ensure all Team Members are in compliance as well.
• Champion and embody our culture, mission, and core values.
• Ensure and maintain store cleanliness and upkeep, including monthly inspections, systems reviews, and coordinating the update/replacement of damaged equipment or facilities.
• Drive implementation of company programs through action planning and inspiring teams to meet operational standards.
• Communicate all marketing strategies and promotions in the store to the team, ensuring proper execution to drive results.

Qualifications

• Minimum High School Diploma or GED Equivalent.
• Minimum 2 years’ experience as a shift lead in a restaurant or similar type of retail customer service business.
• Basic knowledge of Microsoft Word and Excel.
• Excellent written and verbal communication skills.
• Ability to perform basic POS and computer functions.
• Ability to communicate effectively with customers, team members, and the community, both orally and in writing.
• Ability to work the hours needed to run your store effectively, which might include a variety of days, evenings, weekends, holidays.
• ServSafe Certification.