Assistant General Manager

goldfish-careers; Denver (CO); On-site; USD 53,000 - 70,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Company parties

Dental insurance

Employee discounts

Free uniforms

Health insurance

Paid time off

Parental leave

Training & development

Vision insurance

Wellness resources

Job summary

Goldfish Swim School Washington Park is seeking an Assistant General Manager to oversee daily operations, manage a talented team, and coordinate class schedules for successful swim lessons. You’ll guide new team members and families through onboarding and progress in our program, ensuring a safe, high‑quality experience.

You’ll lead staff training, scheduling, and customer service initiatives, while upholding our core values of integrity and teamwork in a dynamic pool environment.

Qualifications

• Experience leading teams in a service environment.
• Ability to train and motivate staff toward goals.
• Strong scheduling and operations coordination.

Responsibilities

• Direct daily operations and ensure standard operating procedures.
• Provide sales and marketing training to staff.
• Oversee class bookings, scheduling, reporting and admin functions.
• Foster a positive staff culture with open communication.
• Lead with integrity, compassion and trust.

Skills

Team leadership

Operations management

Staff development

Customer service

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Paid time off
• Parental leave
• Training & development
• Vision insurance
• Wellness resources

At Goldfish Swim School, we’re not only passionate about building confident swimmers, we’re also passionate about building careers for our team members. Our team is the reason we have a reputation for our golden experience & WOW customer service. They are the ones who show our families why they should choose Goldfish Swim School week after week, making learning (and work) FUN!

As an Assistant General Manager, you will be responsible for ensuring the success of our swim lessons by managing and motivating a successful team, coordinating and reviewing class schedules and ensuring you have a school that’s set up for success at every lesson. You’ll guide new team members and families through their first days at Goldfish and be there to support them as they progress in our program and in life.

O-fish-ial Summary:

Oversees the quality and success of Goldfish Swim School daily operations including staffing, pool operations, cash management, customer service, retail and vending department, private party operations and workplace employee activities.

Perks and Benefits:

• Base pay of $52,500 annually
• Bonuses based off of monthly, quarterly and annual goals
• Medical, Dental, Vision, and 401k program with employer matching
• Paid Holidays, Paid Time Off, and Vacation Days
• Monthly phone stipend
• Company issued laptop for business use
• Paid training and lifeguard certification
• Free swim lessons for children and siblings
• Culture driven company who practices our core values as much as we practice our swim skills

Your success in this role will be measured by your ability to:

• Direct and control daily operations to ensure the school is running according to Goldfish Swim School’s standard operating procedures
• Provide sales and marketing training to staff and stay on track with quarterly and annual enrollment goals and any subsequent goals intended to measure success
• Create and implement a plan of action when quarterly and annual goals are off track
• Gain high level competency in class bookings, scheduling, reporting and administrative functions as well as the Goldfish Swim School curriculum, swim lesson quality standards and safety standards
• Provide a positive staff culture from day 1 and offering open, honest communication in a positive and nurturing environment
• Build a team who provides the same quality work as you and doing quality work yourself by cross-training in multiple roles, substituting when necessary and representing Goldfish Swim School’s core values
• Do the right things, making the right decisions and treating people with integrity, compassion and trust
• Create a workplace that provides fundamental job and life skills for those looking to expand their careers

What else do you need to know?

• Everyone in our building is lifeguard CPR & AED certified, so you must be able to swim, passing a basic swim test (50 yards) to earn your certification. All management team members will also obtain their Certified Pool Operator (CPO) certification
• You will direct and oversee the implementation of the Emergency Action Plan (EAP) and all safety procedures for the school
• We require schedule availability that includes some weekday evenings (until 8:30pm) and at least one weekend (Saturday or Sunday) shift per workweek and the ability to work the same scheduled days every week (Ex. every Monday from 8:30-4:30)
• Our managers must be enthusiastic leaders who have a strong focus on employee engagement as well as the member / customer experience. We want to be a place where employees love to work and where our families feel taken care of and we want to be known for our positive impact in our community.
• Work Environment: While performing this job, you will be regularly performing job functions in a pool environment, so you must be able to tolerate exposure to warm, humid settings and chlorinated environment and standing for extended periods of time. Noise level is usually moderate.

At Goldfish Swim School - Washington Park, our core values are at the heart of everything we do and are behind every decision we make, both in water and in life. That includes the commitment to treating all people with integrity, compassion and trust. We’re dedicated to building a team who is diverse in background, identity, perspective, culture and experience. As a proud equal opportunity employer, we value the qualities and characteristics that make you who you are.