Assistant General Manager

Landed; Dartmouth (MA); Vor Ort; USD 60.000 - 80.000; Vollzeit

Zusammenfassung

Wingstop in Dartmouth, MA is seeking a highly motivated Assistant General Manager to oversee daily restaurant operations and support the General Manager in leading a high-performing team.

This role concentrates on maximizing profitability, delivering exceptional guest experiences, and upholding Wingstop’s standards of excellence in a fast-paced setting, with clear pathways for leadership growth and promotion. You will train staff, manage schedules, and ensure food safety compliance.

Qualifikationen

• Previous supervisory experience in a restaurant or hospitality setting.
• Strong guest service and communication skills.
• Ability to lead a team and manage competing priorities.

Aufgaben

• Lead daily Front of House and Back of House operations as AGM.
• Act as shift lead in the absence of the General Manager.
• Support team development through training, coaching, and feedback.
• Deliver guest service excellence and handle guest concerns promptly and professionally.
• Ensure compliance with health, safety, and sanitation standards.

Kenntnisse

Leadership

Team Management

Customer Service

Jobbeschreibung

About Us

Wingstop's best flavor is our people. If you are looking for a career and not just a job, you are in the right place! Our goal is to assemble a team of exceptional individuals and nurture their personal and professional development. At Wingstop, we cultivate an atmosphere that promotes our team members' sense of well-being while providing outstanding service. Our team members work together to guarantee that every guest has a positive, memorable experience. We are seeking devoted individuals who are enthusiastic about food and hospitality, just like us.

About The Role

We are seeking a highly motivated and energetic Assistant General Manager (AGM) to help oversee daily restaurant operations and support the General Manager in leading a high-performing team. The AGM plays a vital role in maximizing profitability, delivering exceptional guest experiences, and upholding Wingstop’s standards of excellence. This position is ideal for a leader who thrives in a fast-paced environment, knows how to inspire a team, and is ready to take the next step in their management journey.

Essential Duties & Responsibilities

• Lead and supervise daily Front of House and Back of House operations
• Act as the shift lead and decision-maker in the absence of the General Manager
• Support team development through training, coaching, performance feedback, and motivation
• Deliver top-tier guest service and address guest concerns promptly and professionally
• Ensure compliance with all local, state, and company food safety, health, and sanitation standards (including maintaining an “A” health rating)
• Monitor and maintain product quality, speed of service, and cleanliness standards
• Assist in labor scheduling, inventory management, ordering, and cost control
• Follow and enforce all cash handling and security procedures
• Help manage Food and Labor Costs in line with company targets
• Oversee facility maintenance and cleanliness through preventative programs
• Train to build the leadership skills necessary for promotion to General Manager
• Perform operational duties including register use, taking orders, and food preparation as needed
• Additional responsibilities as assigned by the General Manager or District Manager