Assistant General Manager

Padel39; Dallas (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Padel39’s North Dallas club is seeking a highly organized Assistant General Manager to support the General Manager in daily operations. You will lead front desk and hourly staff, ensure flawless service, and uphold a culture of hospitality.

You’ll own event execution, club operations, vendor management, and member experience, coordinating tournaments and member events while maintaining SOPs and reporting to the GM.

Qualifications

• Three or more years managing a full-service bar, restaurant, or multi-concept venue.
• Proven leadership of hourly teams and coaching.
• Strong operational instincts: scheduling, labor, inventory, reconciliation.
• Experience managing food vendors and vendor relationships.
• Familiar with POS and scheduling systems (Union POS, 7shifts, Playtomic, Playbypoint, MarginEdge, Gusto).
• TABC certification or willingness to obtain it before opening.
• Ability to quickly learn padel club operations.
• Available evenings and weekends during events and peak service.
• Opening or startup experience is a plus.

Responsibilities

• Lead day-to-day front-of-house operations and shift-level coaching.
• Oversee hospitality, F&B service, inventory, and vendor coordination.
• Manage daily open/close, SOPs, and operational reporting.
• Coordinate tournaments, clinics, and member events.
• Ensure premium member and guest experiences across facilities.

Skills

Front-of-house leadership

Team coaching

Event planning

Premium guest experience

Tools

Playtomic

Playbypoint

MarginEdge

Gusto

Union POS

7shifts

Job description

PADEL39 is looking for a highly organized, proactive, and detail-oriented Assistant General Manager to support the General Manager in overseeing the daily operations of our North Dallas location. This position is based at our North Dallas club and serves as the General Manager's right hand. The Assistant GM will be responsible for ensuring operational excellence, exceptional hospitality, flawless event execution, and consistent team performance. This is a hands‑on leadership role requiring someone who enjoys solving problems, taking ownership, improving systems, and ensuring every detail is executed to the highest standard.

Overview

What You’ll Own

• People: Day-to-day leadership of the front desk and all hourly front-of-house staff. Shift-level coaching, scheduling, onboarding, and accountability. A culture where standards are clear and people want to stay.
• Hospitality and F&B: Floor presence and service execution every shift. Bar, lounge, and daytime café. TABC compliance. Inventory, ordering, food‑vendor coordination, daily reconciliation, and invoice processing (MarginEdge).
• Operations: Daily open and close, walkthroughs, and checklists. Booking oversight in Playtomic and Playbypoint. Facility and maintenance follow-through. SOPs held and improved. Operational reporting to the GM.
• Events: Operational execution of tournaments, corporate, social, clinics, and member events. Run‑of‑show with a named owner on every line. Vendor and staffing coordination, setup, breakdown, and real‑time problem solving.
• Member Experience: Every member and player gets a premium experience. Courts, locker rooms, lounge, and common areas always ready. Concerns resolved fast.

What We’re Looking For

• Three or more years managing a full-service bar, restaurant, or multi-concept venue.
• Proven leadership of hourly teams. You coach people, not just tasks.
• Strong operational instincts: scheduling, labor, reconciliation, inventory.
• Experience managing food vendors and vendor relationships.
• Comfortable with POS and scheduling systems (Union POS, 7shifts, Playtomic, Playbypoint, MarginEdge, Gusto). You learn new tools fast.
• TABC certification, or willingness to obtain it before opening.
• Ability to pick up padel club operations quickly.
• Available evenings and weekends during events and peak service.
• Opening or startup experience is a plus.