Assistant General Manager

the Padel Collective; Austin (TX); On-site; USD 60,000 - 78,000; Full time

Benefits offered by this job

Full club membership

Unlimited sauna access

Staff discount on café and pro shop

Branded gear package at sign-on

Job summary

The Padel Collective in Austin, TX seeks a full-time Assistant General Manager to run the club on-site when the GM is off. You’ll own events, hospitality flow, and member experiences, ensuring the venue operates like a lifestyle club with guests returning for the calendar and community.

You’ll lead floor staff, coordinate with a café partner, and drive outreach and partnerships. A startup mindset and padel knowledge help you thrive in a fast-paced environment.

Qualifications

• Three+ years of floor experience at a club, hotel, or similar venue.
• Proven ability to plan and run events end to end.
• Experience leading hourly staff and managing rotas and payroll numbers.

Responsibilities

• Be on the floor during peak hours and events, greet guests by name.
• Own end-to-end event execution including sign-ups, vendors, and setup.
• Lead hosts and cleaning team; manage scheduling and coaching.
• Maintain member experience across courts, lounge, and facilities.
• Run outreach, tours, and partner events to drive repeat business.
• Support calendar programming and format execution with the DOP.
• Open/close, bookings oversight, SOPs, and vendor communication.
• Maintain padel inventory and drive sales.

Skills

Event planning

Team leadership

Operations

Booking systems

Customer service

Education

TABC certification

First Aid/CPR/AED certification

Tools

POS systems

Scheduling software

CRM

Job description

The Padel Collective seeks a full-time Assistant General Manager to join the team on-site in Austin, TX. The AGM reports to the General Manager and is the GM’s second: the person who runs the club when the GM is off site, and the person who owns every reason a Guest comes to the Oasis beyond an hour of court time.

We’re looking for someone who runs a room, holds a run-of-show, and understands that a full calendar is what turns a padel facility into a lifestyle club people belong to.

Objectives

• 1. Fill the calendar: Maintain and build an event calendar that runs year-round and sells out.
• 2. Build the community: Turn first-timers into regulars and regulars into members. You know the names, you make the introductions, you notice who stopped showing up.
• 3. Hold the standard: Every event and every shift you run looks and feels the way the Brand Book says it should, whether the GM is in the building or not.
• 4. Maintain the café operator relationship: The café is run by a third party and it needs to run smoothly with you.

Responsibilities

• Floor Presence: On the floor at peak and at every event. Greet Guests by name, set the tone of the room, run tours when a Host can’t. If something is off, you see it before a Guest does.
• Events: Own execution of social events and private hires end to end. Sign-ups, run-of-show with a named owner on every line, vendor and staff coordination, setup, service, breakdown, debrief.
• Team: Lead the Hosts and cleaning team. Scheduling, onboarding, shift-level coaching and accountability. Standards are clear and people want to stay.
• Member Experience: Know members by name and by game. Handle feedback and service issues immediately. Courts, lounge, changing rooms and common areas always clean and ready.
• Outreach & Partnerships: Run outreach, tours and coordination. Own the relationship so every partner event earns a repeat.
• Programming: Support the Director of Padel on the recurring calendar — leagues, ladders, mixers, women’s and beginner nights, junior and member-only sessions. DOP builds the formats; you own execution on the floor and the social side of anything pairing padel with food or drinks.
• Operations: Open and close, walkthroughs and checklists, booking oversight, maintenance follow-through, vendor communication. Hold and improve the SOPs. Report to ownership with numbers, not impressions.
• Padel Inventory: Maintain and restock equipment and merchandise. Rentals and demos playable, reorder before anything runs out, suggest range improvements, drive sales.

What we're looking for:

• Three or more years running the floor at a club, hotel, restaurant or event venue
• You’ve planned and run events yourself, start to finish
• You’ve led hourly staff, and they stayed
• You’re organised: rotas, labour costs, checklists, the numbers behind a shift
• You pick up new software fast — booking systems, POS, scheduling
• You’re warm and clear with Guests, staff and owners alike
• When something goes wrong mid-event, you stay calm and fix it
• You’re happy running the building on your own
• Padel knowledge and startup experience are a plus
• TABC certification, or willing to obtain it on starting
• First Aid, CPR and AED certification, or willing to obtain it on starting

Compensation and Perks

• Total compensation of $60,000 – $78,000
• Full-time employment, with a clear path to General Manager for consistent performers
• Lifestyle perk: full club membership, unlimited sauna and barrel plunge access, staff discount on café and pro shop, and a branded gear package at sign-on

All applicants must be legally authorized to work in the U.S. Employment verification and background checks are required upon hire.

Equal Opportunity Statement

The Padel Collective is an Equal Employment Opportunity and Affir…? Wait The Padel Collective is an Equal Employment Opportunity and Affir…? Wait. We do not discriminate based on race, religion, national origin, sex, gender identity, age, disability, veteran status, or any protected class status.