Assistant Club Manager - Boston

Padel Haus; Boston (MA); On-site; USD 63,000 - 82,000; Full time

Job summary

A premier padel club in Boston is seeking an Assistant Club Manager to oversee the guest experience and develop community engagement strategies. Responsibilities include managing member inquiries, planning events, and creating partnerships with local organizations. The ideal candidate holds a Bachelor's degree in Sports Management or a related field, has 3-5 years of relevant experience, and possesses strong outbound relationship-building skills. The position offers a dynamic work environment and a competitive salary range of $63,000 - $82,000 per year.

Qualifications

• 3-5 years of experience in guest services, events, or hospitality management.
• Demonstrated experience building outbound relationships or community partnerships.

Responsibilities

• Oversee incoming member inquiries and onboarding.
• Create a welcoming service-first environment.
• Develop strategies for local partnerships.
• Plan and execute events to drive attendance.
• Analyze metrics to optimize outreach strategies.

Skills

Guest services experience

Event management

Community engagement

Outbound relationship building

Education

Bachelor’s degree in Sports Management or related field

Job description

Padel Haus is New York City’s premier padel club, setting the gold standard for the sport with world-class facilities across Williamsburg, DUMBO, and Greenpoint in Brooklyn, and now expanding beyond NYC with locations in Nashville, Atlanta, Denver. Designed to offer an unparalleled playing experience, our state-of-the-art courts cater to players of all levels, from beginners to professionals. More than just a club, Padel Haus is a thriving community where passion for the game of padel meets an exceptional social atmosphere. Building on our rapid growth, with more cities like Dallas on the horizon, we are looking for dynamic individuals ready to become key players in delivering the Padel Haus experience.

The work environment at Padel Haus is dynamic, engaging, and team oriented. Padel Haus and its associates provide exclusive experiences for both members and employees. As a member of the team, you will work in a vibrant and fast-paced setting that combines the excitement of padel with professionalism of a customer- focused organization.

You will interact with members, guests, and visitors nurturing a friendly and inclusive atmosphere. The role involves indoor and occasional outdoor activities, requiring adaptability to varying weather conditions. Our facilities are luxurious and deliver a comfortable and modern workplace. Expect to be on your feet for extended periods, engaging in physical activities, and occasionally lifting or moving equipment. We value teamwork, so collaboration and communication with colleagues across various departments are essential to our success.

About the role

The Assistant Club Manager will be responsible for both the daily guest experience and the strategic development of events and outreach initiatives that drive club traffic and membership. This role demands an outbound mindset , proactively building relationships, identifying cultural and community trends, and designing compelling programming to introduce padel to new audiences. This position requires a self-starter who understands how to leverage local values, partnerships, and events to achieve growth.

What You Will Do

• Oversee incoming member inquiries, tours, sign-ups, and onboarding of new members.
• Create a welcoming, knowledgeable, and service-first environment for all guests and members.
• Develop and execute strategies to build local partnerships with businesses, schools, influencers, sports groups, and cultural organizations.
• Represent Padel Haus in the local community to increase visibility and encourage trial and membership.
• Research and integrate city-specific values (e.g. wellness, music, family, sports, tech, etc.) into campaigns and events that resonate with the local audience.
• Create innovative campaigns and activation ideas to attract new guests and members from outside traditional racket sports.
• Plan and execute a dynamic calendar of events, tournaments, mixers, and community experiences to drive attendance and retention.
• Collaborate with the Chief Growth Officer and your location's management team to tie events into growth KPIs, promotions, and programming goals.
• Analyze attendance, feedback, and conversion metrics to continuously optimize events and outreach strategies.
• Leverage national and citywide events to create locally relevant padel events.
• Track and report membership leads, conversions, cancellations, and satisfaction trends weekly.
• Collaborate with Club Director on calendar planning, guest experience feedback, and process improvement.
• Maintain a consistent brand experience across communications, events, and guest interactions.
• Collaborate and execute with the Juice Haus Manager for food and beverage catering during events.

What You Bring/Qualifications

• Bachelor’s degree or equivalent in Sports Management, Marketing, Hospitality, or Business Administration, or a related field.
• 3-5 years of experience in guest services, events, or hospitality management.
• Demonstrated experience building outbound relationships or community partnerships.

Physical Requirements

• Ability to stand and move around for extended periods of time.
• Must be able to lift up to 25 lbs occasionally.

The pay range for this role is:

63,000 - 82,000 USD per year (Boston, MA)