General Manager

NextGenEnergyJobs; Bloomington, Northern (IL, KY); Hybrid; USD 60,000 - 80,000; Full time

Job summary

NextGenEnergyJobs in Bloomington, IL seeks aStore/Dispensary Manager to lead a team delivering compassionate cannabis care. You will train staff, manage inventory, and ensure store operations meet regulatory standards.

Ideal candidates bring 5+ years in dispensary/retail environments, strong cash handling, and a proven ability to drive performance while maintaining a positive culture.

Qualifications

• Minimum of five years combined dispensary, call center, retail, or hospitality experience.
• High school diploma or GED required; degrees preferred.
• Ability to handle high-volume cash and perform basic arithmetic.
• Strong written and verbal communication skills.
• Flexible schedule including weekends and holidays.

Responsibilities

• Hire and develop a customer-focused team passionate about medical cannabis.
• Lead by example with service, pace, positivity and energy.
• Train staff and conduct performance reviews to uphold culture and expectations.
• Maintain inventory accuracy and oversee end-of-month reconciliations.
• Build vendor relationships and manage procurement to support growth.
• Ensure compliance with state regulations and store procedures.

Skills

Critical thinking

Attention to detail

Mathematical skills

Reasoning

Customer service

Education

High School diploma or GED

Associate or Bachelor’s degree preferred

Tools

Computer skills

Job description

Want to make a meaningful difference in peoples’ lives while earning a competitive salary?

Key Responsibilities

• Hire and develop a team who are passionate about medical cannabis and the service they provide
• Lead by example through being the ultimate illustration of service, dedication, pace, positivity and energy
• Support and maintain jushi’s mission and culture of positivity
• Mentor, motivate, elevate and inspire the team through training and performance reviews to ensure the company’s culture and expectations are met and exceeded
• Train store staff by reviewing, revising and implementing training materials; delivering training sessions; understanding the staff needs of the store and build depth on the bench to ensure all Company initiatives can be expedited with ease
• Follow established policies and procedures and execute all company programs for customer service, staff management, patient and visitor management, inventory management, cash handling, state compliance, and safety and security guidelines
• Identify and develop process improvements to assist with company growth
• Maintain thoughtful store scheduling to drive revenue while controlling overhead costs
• Perform daily inventory audits and record daily and monthly category sales and ensure accuracy at all times
• Oversee End of Month inventory reconciliations and report any discrepancies in real-time
• Develop strong vendor relationships and monitor, manage, and maintain proper inventory levels
• Ensure accuracy for all cash handling in the front of house and back of house
• Guide patients and employees with cannabis recommendations including product selection, affects, potency, dosing, methods of consumption, and administration
• Effectively and diplomatically handle employee or customer concerns and complaints while interfacing with the Regional Dispensary Manager, Marketing Team, and Inventory Team
• Maintain a comprehensive understanding of cannabis; its various forms, its chemical composition, effects, dosing, titrations, methods of consumption, and quality metrics
• Present a professional image in appearance, actions and words
• Abide by city and state regulations at all times
• Receive deliveries, build purchase orders, and maintain accurate records
• Complete daily and weekly tasks/duties as assigned by Dispensary Regional Manager
• Maintain neatness, organization, and overall cleanliness of the entire store
• Attract customers by originating display ideas; following display suggestions or schedules; constructing or assembling display properties; producing merchandise displays in showcases, and on sales floor
• Effectively and diplomatically troubleshoot MJ Freeway, coupons, and various patient issues
• Evaluate competition by visiting competing stores; gathering information such as style, quality, and prices of competitive merchandise
• Provide support with various employee initiatives and team building
• Provide support with various off and on hour events and specials
• Report any and all issues or complaints relating to product to the Regional Dispensary Manager, Inventory Manager, and Director of Retail Operations in real-time
• Work closely with Team to run a clean, smooth, efficient and compliant store and maintain BEYOND / HELLO’s mission, values, and positive culture

Requirements

• High School diploma or General Education Development (GED) required
• Associate or Bachelor’s degree in any field preferred
• Experience or study emphasis in biology, medicine, horticulture, agriculture, business, management, or hospitality
• Minimum of five years combined dispensary, call center, retail, sales, hospitality, or customer service experience
• High-level critical thinking, attention to detail, mathematical, language, and reasoning skills
• Must be comfortable adding, subtracting, multiplying and dividing fractions and decimals, and high-volume cash handling
• Constantly perform desk-based computer tasks
• Frequently sitting and standing
• Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 25 pounds
• Occasionally Twist/bend/stoop/squat, kneel/crawl
• Must be able to work a flexible schedule to include weekends and holidays; May be requested to work additional time, as business demands require
• Complete any needed assistance including oversight and coverage outside of
• the assigned region as needed
• An environment with moderate to loud noise level