Assistant General Manager

PGA TOUR Superstore; Cherry Hill Township (NJ); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking an enthusiastic Assistant General Manager to support store operations and enhance customer experiences. In this dynamic role, you'll lead a passionate team, drive operational efficiencies, and utilize customer insights to optimize performance. You'll play a key role in coaching and developing managers, ensuring compliance with company standards, and fostering a culture of ethics and inclusion. If you're ready to make a significant impact in a fast-paced retail environment, this opportunity is perfect for you.

Qualifications

• 3+ years experience in sales, management, or people development.
• Strong communication and leadership skills to drive team performance.

Responsibilities

• Support the General Manager in executing company strategies.
• Build and develop a team focused on exceeding customer service expectations.
• Manage staffing and scheduling based on traffic and sales fluctuations.

Skills

Communication Skills

Analytical Skills

Microsoft Office Suite

Conflict Management

P&L Management

Organizational Skills

Leadership Qualities

Education

High School Diploma or GED

College Degree

Tools

Workday

Job description

Join to apply for the Assistant General Manager role at PGA TOUR Superstore.

6 days ago Be among the first 25 applicants.

Overview

At PGA TOUR Superstore, we are always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. As one of the fastest growing specialty retailers, we’re dedicated to hiring selfless team players from different backgrounds to influence the growth of our organization. Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates – driven by our vision to inspire people through golf and tennis.

Position Summary

The Assistant General Manager (AGM) supports the General Manager (GM) in executing company strategies and directives. The AGM is responsible for achieving store goals, driving operational efficiencies, and enhancing customer experience. The AGM provides leadership and guidance over the store, collaborating with the GM, Field Leaders, and SSC Leaders to meet customer and associate needs and maintain an elevated experience. The AGM acts as the store owner and empowers Managers in their departments.

Key Responsibilities

• Build and develop a team of passionate Managers focused on exceeding customer service expectations.
• Utilize business reporting and customer insights to identify opportunities and troubleshoot issues.
• Coach and train Managers to leverage data for business decisions.
• Respond promptly to negative customer experiences, de-escalate situations, and support Associates in making things right.
• Use customer feedback for coaching and recognition.
• Ensure compliance with merchandising and operational standards.
• Maintain a customer-centric approach to exceed PGATSS commitments.
• Manage staffing and scheduling based on traffic and sales fluctuations.
• Create and implement scheduling plans in partnership with the Operations Manager.
• Ensure compliance with Loss Prevention policies to maintain inventory accuracy and workplace safety.
• Lead a culture of ethics, safety, and compliance, holding others accountable.
• Conduct regular operational walks with Managers to maintain excellence and engagement.
• Promote ongoing training, development conversations, and performance management.
• Recruit, hire, and retain passionate team members, ensuring comprehensive onboarding and training.
• Manage HR processes including Workday operations, benefits, and disciplinary actions.
• Support diversity, equity, and inclusion initiatives, acting as the DEI Champion.
• Oversee inventory readiness and adherence to inventory procedures.

Qualifications and Skills

• Strong communication, listening, and interpersonal skills.
• Strategic thinking and analytical skills to forecast needs and develop solutions.
• Proficiency in Microsoft Office Suite, including Outlook.
• Ability to manage conflict and hold others accountable.
• Business acumen with P&L management experience.
• Organizational skills to prioritize multiple tasks.
• Leadership qualities to set high standards and lead by example.
• High school diploma or GED required; college degree preferred.
• Minimum of three years experience in sales, management, or people development.
• Physical ability to stand for long periods, climb ladders, and lift up to 30 lbs.
• Flexible schedule including nights, weekends, and holidays as needed.

Additional Information

PGA TOUR Superstores is an Equal Opportunity Employer committed to diversity and inclusion. We prohibit discrimination and retaliation in any form. Employees should report any discrimination immediately to HR.