Assistant General Manager

Cooper's Hawk Winery and Restaurants; Cary (NC); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Monthly Dining Allowance

50% Dining and Carryout

40% Retail Wine

20% Retail and Private Events

Monthly Wine Tasting for Two

Medical, Dental, Vision Insurance

Company 401(k) Retirement Plan

Flexible Savings Accounts

Health Savings Account

Paid Parental Leave

Paid Time Off

Employee Assistance Program

Job summary

Cooper’s Hawk Winery and Restaurants is hiring an Assistant General Manager to oversee day-to-day restaurant operations, including service and tasting room, while partnering with the GM to reach targets. You’ll lead training, scheduling, and development of managers and hourly staff, ensuring food quality, guest service, and a thriving Wine Club community.

You’ll drive financial results, manage inventories, and uphold safety standards in a high-volume, scratch-kitchen environment with a

Qualifications

• 3-4 years of supervisory experience in a full-service restaurant.
• 21 years of age or older.
• Excellent verbal and written communication skills.
• Ability to read, understand, and communicate in English.
• Demonstrates financial acumen to drive results.
• Proficiency with Microsoft Office Suite.
• ServSafe certification preferred; state/local licensing may apply.
• Ability to lift up to 40 lbs and stand 10+ hours.

Responsibilities

• Oversee overall restaurant operations and complex departments including Service and Tasting Room.
• Ensure collaboration between kitchen and front of house operations.
• Represent company values and maintain a respectful, positive work environment.
• Manage people: hire hourly staff, train and verify understanding, adjust schedules, develop other managers.
• Oversee training for Managers in Development, Lead Restaurant Trainers and new team members.
• Focus on service and food standards; assist with weekly inventory procedures.
• Maximize financial and operational results; conduct weekly financial reporting and audits.
• Build and maintain Wine Club Community; train FOH to educate guests and invite them to join.
• Operate POS, scheduler, inventory/ordering software and Microsoft Office.
• Maintain safe, healthy work environment and food safety.

Skills

Supervisory experience

Financial acumen

Microsoft Office

Team leadership

ServSafe certification

Tools

POS System

Inventory software

Job description

Compensation

• AGM Compensation range is $70,000-$85,000/year + 10% bonus potential.
• The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity.

• AGM Compensation range is $70,000-$85,000/year + 10% bonus potential.
• The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity.

As an Assistant General Manager, you’ll help oversee a multi-faceted high-volume full-service restaurant, with a retail component and Wine Club program. As a Cooper’s Hawk Brand Ambassador, you’ll be responsible executing exceptional operations during shift execution, from the food we serve from our scratch kitchen to the Guest service we provide in our restaurant. You’ll provide Management and Hourly Team Members with leadership and development, while partnering closely with the General Manager to achieve restaurant goals and build the Wine Club Community by educating our guests on the program and inviting them to join.

What You’ll Get

• Incredible Discounts:
• Monthly Dining Allowance
• 50% Dining and Carryout
• 40% Retail Wine
• 20% Retail and Private Events
• Monthly Complimentary Wine Tasting for Two
• Medical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness Program
• Company Matching 401(k) Retirement Savings Plan
• Flexible Savings Accounts- Health and Dependent Care
• Health Savings Account
• Long-Term Disability; Voluntary Short-Term Disability
• Basic Life and AD&D Insurance (with option to purchase additional coverage)
• Paid Parental Leave
• Highly Competitive Pay plus Team Member Incentives & Rewards
• Paid Time Off
• Access to Team Member Relief Program
• Employee Assistance Program, providing mental health, legal and financial counseling.
• "Everyday Benefits" Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and services
• Employee Referral Bonus Program
• Milestones Recognition Program
• Luxury Car Incentive for Team Member Development for General Managers and Executive Kitchen Managers
• Annual Destination Conference for General Managers and Executive Kitchen Managers
• Career Development Opportunities

What You’ll Do

• Oversee overall restaurant operations and complex departments including Service and Tasting Room
• Adhere to policies and manage assigned operating systems
• Ensure collaboration between kitchen and front of house operations
• Represent company values and create a respectful, positive, and professional work environment
• Manage people by:
  • Participating in hourly team member hiring
  • Training and verifying team members’ understanding of Cooper’s Hawk Winery & Restaurants
  • Reviewing and approving front of house department schedules in a timely manner
  • Developing other Managers, including all Restaurant and Kitchen Managers
• Be responsible for overseeing training for Managers in Development, Lead Restaurant Trainers and new Team Members
• Focus on service & food standards and assist General Manager with weekly inventory procedures when needed
• Be responsible for maximizing financial and operational results, as well as weekly financial reporting and inventory audits with General Manager oversight
• Build and maintain Wine Club Community, by ensuring our Front of House Team Members have the training and resources needed to educate guests about our wine club program and invite them to join
• Effectively operate computer systems including a POS System, Online Team Member Scheduler, Inventory/Ordering software and the Microsoft Office Suite
• Maintain safe, secure and healthy work environment and food safety

What You’ll Need

• 3-4 years of supervisory experience in a full-service restaurant. Scratch kitchen experience preferred
• A minimum age requirement of 21 years
• Excellent verbal and written communication skills
• Ability to read, understand and communicate in English
• Demonstrates financial acumen
• Proficient in Microsoft Office Suite
• Is results-driven; able to coach team to hit restaurant targets (i.e. Wine Club Community growth)
• Preferred certifications include ServSafe and state/local licensing requirements
• Must be able to lift and carry up to 40 lbs.
• Must be able to stand for at least 10 hours per shift
• Must have the ability to work 50-60 hours per week
• Must be able to work flexible shifts and schedules, inclusive of weekends and some holidays
• Maintains a professional image by adhering to guidelines listed in the Team Member Handbook

Please visit the benefits section in our Cooper's Hawk career site for more detailed benefits information.

Cooper’s Hawk is an equal opportunity employer. All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.

The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.

About Us

Cooper's Hawk features a Napa-style tasting room with wine-inspired retail for entertaining and a full-service restaurant, bar and private event space, offering a modern-yet-casual dining experience. Each scratch-kitchen menu item is designed to pair with our wines. Speaking of wine...the Cooper's Hawk Wine Club is perhaps the largest in the world, offering not only top-notch award-winning wines but also exclusive Wine Club membership benefits, including curated dining and travel experiences. Since 2005, we've brought the Napa Valley experience to our guests and Wine Club members, and now, with Piccolo Buco by Cooper’s Hawk, we’re bringing the vibrant flavors of Rome to them as well. Together, we’re creating a lifestyle brand like no other.