Assistant General Manager

Cooper's Hawk Winery and Restaurants; Concord (NC); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Dining discount 50%

Wine discount 40%

Retail discount 20%

Monthly wine tasting for two

Medical and dental insurance

401(k) with company match

Paid parental leave

Paid time off

Employee assistance program

Job summary

Cooper’s Hawk Winery and Restaurants is seeking an Assistant General Manager to lead a high-volume, full-service restaurant featuring a scratch kitchen, tasting room, and Wine Club program. You will work with the General Manager to drive hospitality, teamwork, and performance across shifts.

You’ll mentor both Management and Hourly Team Members, ensuring service excellence, strong inventory control, and financial accountability in a dynamic environment.

Qualifications

• 3-4 years of supervisory experience in a full-service restaurant.
• A minimum age requirement of 21 years.
• Excellent verbal and written communication skills.
• Ability to read, understand and communicate in English.
• Demonstrates financial acumen.
• Proficient in Microsoft Office Suite.
• Is results-driven; able to coach team to hit restaurant targets (e.g. Wine Club Community growth).
• Preferred certifications include ServSafe and state/local licensing requirements.
• Must be able to lift and carry up to 40 lbs.
• Must be able to stand for at least 10 hours per shift.
• Must have the ability to work 50-60 hours per week.
• Must be able to work flexible shifts and schedules, inclusive of weekends and some holidays.
• Maintains a professional image by adhering to guidelines listed in the Team Member Handbook.

Responsibilities

• Oversee overall restaurant operations and departments to include Service and Tasting Room.
• Review and approve front-of-house schedules in a timely manner.
• Ensure execution of food and service standards during shifts.
• Ensure policies and operating systems are followed.
• Assist with weekly inventory procedures and financial reporting.
• Use tools like POS systems, scheduling software, inventory systems, and Microsoft Office to stay organized.

Job description

AGM Compensation range is $70,000-$85,000/year + 10% bonus potential. The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity.

As an Assistant General Manager at Cooper’s Hawk, you’ll help lead a high-volume, full-service restaurant that includes a scratch kitchen, retail tasting room, and a thriving Wine Club program. You’ll ensure exceptional shift execution—from the food we serve to the uncompromising hospitality we deliver. You’ll provide leadership and development for both Management and Hourly Team Members, while partnering closely with the General Manager to achieve restaurant goals and grow our vibrant Wine Club Community.

What You Will Get

• 50 percent Dining and Carryout Discount; 40 percent Retail Wine Discount; 20 percent Discount on Retail and Private Events
• Monthly Complimentary Wine Tasting for Two
• Medical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness Program
• 401(k) with Company Match
• Supplemental Health Coverage (Voluntary Accident, Hospital Indemnity and Critical Illness)
• Health & Flexible Savings Accounts- Health and Dependent Care
• Long-Term Disability; Voluntary Short-Term Disability
• Basic Life and AD&D Insurance (with option to purchase additional coverage)
• Paid Parental Leave
• Paid Time Off
• Access to Team Member Relief Program
• Employee Assistance Program, providing mental health, legal and financial counseling
• “Everyday Benefits” Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and services
• Team Member Rewards, Tenure Recognition and Referral Bonuses
• Luxury Car Incentive for Team Member Development for General Managers and Executive Kitchen Managers
• Annual Destination Conference for General Managers and Executive Kitchen Managers
• Career Development Opportunities

How You Will Succeed

Show Up Ready: Come prepared, stay sharp, and start strong.

• Oversee overall restaurant operations and departments to include Service and Tasting Room
• Review and approve front-of-house schedules in a timely manner
• Ensure execution of food and service standards during shifts
• Ensure policies and operating systems are followed
• Assist with weekly inventory procedures and financial reporting
• Use tools like POS systems, scheduling software, inventory systems, and Microsoft Office to stay organized

Own What You See

Take responsibility, jump in, and do what needs to be done.

• Participate in hourly Team Member hiring and onboarding
• Train and verify Team Members’ understanding of Cooper’s Hawk standards
• Oversee training for Managers in Development, Lead Restaurant Trainers, and new Team Members
• Maintain a safe, secure, and healthy work environment for all Team Members
• Maximize financial and operational results through effective planning and execution

Stay in Sync

Communicate often, move with your team and keep service flowing.

• Ensure strong collaboration and communication between kitchen and front-of-house operations
• Partner with the General Manager to lead the management team and achieve restaurant goals
• Conduct weekly inventory audits and support financial reporting
• Attend and contribute to Community and leadership meetings

Make It Personal

Be genuine, listen well, and tailor the experience.

• Represent Cooper’s Hawk values and create a respectful, positive, and professional work environment
• Develop and support Restaurant and Kitchen Managers through coaching and mentorship
• Ensure Team Members have the tools, support and training needed to succeed

Add a Touch

Go beyond the expected to create memorable moments.

• Build and maintain the Wine Club Community by ensuring Team Members are trained to educate and invite Guests
• Celebrate team achievements and milestones
• Lead by example and inspire a culture of pride and passion

What You Will Bring

• 3-4 years of supervisory experience in a full-service restaurant. Scratch kitchen experience preferred
• A minimum age requirement of 21 years
• Excellent verbal and written communication skills
• Ability to read, understand and communicate in English
• Demonstrates financial acumen
• Proficient in Microsoft Office Suite
• Is results-driven; able to coach team to hit restaurant targets (i.e. Wine Club Community growth)
• Preferred certifications include ServSafe and state/local licensing requirements
• Must be able to lift and carry up to 40 lbs.
• Must be able to stand for at least 10 hours per shift
• Must have the ability to work 50-60 hours per week
• Must be able to work flexible shifts and schedules, inclusive of weekends and some holidays
• Maintains a professional image by adhering to guidelines listed in the Team Member Handbook

Cooper’s Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper’s Hawk.

Cooper’s Hawk is an equal opportunity employer. All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.

The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.

About Us

Cooper's Hawk features a Napa-style tasting room with wine-inspired retail for entertaining and a full-service restaurant, bar and private event space, offering a modern-yet-casual dining experience. Each scratch-kitchen menu item is designed to pair with our wines. Speaking of wine...the Cooper's Hawk Wine Club is perhaps the largest in the world, offering not only top-notch award-winning wines but also exclusive Wine Club membership benefits, including curated dining and travel experiences. Since 2005, we've brought the Napa Valley experience to our guests and Wine Club members, and now, with Piccolo Buco by Cooper’s Hawk, we’re bringing the vibrant flavors of Rome to them as well. Together, we’re creating a lifestyle brand like no other.