Assistant General Manager

Live; Baltimore (MD); On-site; USD 55,000 - 85,000; Full time

Job summary

Live! Hospitality & Entertainment in Baltimore is seeking an Assistant General Manager to oversee day-to-day venue operations, uphold service standards, and manage staff across dining and events. You will collaborate with the General Manager and vendors to ensure financial controls, inventory accuracy, and exceptional guest experiences.

The role requires leadership experience in fast-paced hospitality, strong communication, and a flexible schedule that includes evenings and weekends.

Qualifications

• Experience leading in fast-paced hospitality environments.
• Proven ability to coach and mentor staff.
• Excellent verbal and written communication skills.

Responsibilities

• Oversee day-to-day venue operations following company policies.
• Maintain professional image, cleanliness, and appearance standards.
• Control cash, inventory, and labor costs; review financial reports.
• Oversee cost of goods sold and nightly reporting.
• Respond to customer service needs and uphold service standards.
• Assist GM with third-party vendor contracts and negotiations.
• Complete payroll and administrative duties accurately and on time.
• Recruit, interview, hire, train, and supervise staff; apply disciplinary actions as needed.
• Ensure a safe working and guest environment; minimize risk of injury.
• Manage third-party entertainment vendors and coordinate with Entertainment Director.

Skills

Leadership

People management

Communication

Team training

Operational oversight

Education

High School Diploma or GED

Job description

Live! Hospitality & Entertainment is leveraging its incredible hospitality expertise, deep community ties, and knowledge of the Roland Park community to create a unique upscale dining experience in North Baltimore at Cross Keys. We are looking to partner with a talented General Manager who can execute and deliver at the highest level to bring this magnificent concept to life.

Cece’s menu, led by James Beard Award Nominated Chef John Suley, will focus on coastal cuisine with Mediterranean-influenced dishes. Using the finest ingredients, the curated menu will offer guests elevated options that are simple, yet perfectly prepared for weekday lunches, dinner seven nights a week, as well as brunch and lunch on the weekends.

We are open to relocating qualified candidates to Baltimore, Maryland.

Assistant General Manager Responsibilities include, but are not limited to:

• Control the day-to-day operations of the venue within the policies and guidelines set forth by the company, including the assurance of appropriate levels of staffing.
• Maintain a professional company image, including restaurant and bar cleanliness, proper uniforms and appearance standards.
• Control Profit & Loss by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports and taking appropriate actions to include maintaining appropriate stock of liquor, beer and other bar or restaurant products.
• Maintain cost of goods sold, nightly comps, nightly recap reports and safe audits by overseeing inventory counts.
• Respond to customer service needs to provide the highest standards of service.
• Assist the General Manager in the management of third-party vendor contracts.
• Complete financial and personnel/payroll related administrative duties accurately, on time and in accordance with company policies.
• Recruit, interview and hire supervisory and hourly team members; train, supervise and motivate; take disciplinary action and terminate supervisory and hourly team members when necessary.
• Train employees, as assigned, in an ongoing basis.
• Ensure a safe working and guest environment to reduce the risk of injury and accidents.
• Manage all third-party entertainment vendors, as well as Entertainment Director, if applicable.
• Assists with ensuring the daily deposits have been deposited, safe counts conducted and venue's cash is secured at all times.

Assistant General Manager Qualifications

• High School Diploma or GED; College degree preferred.
• Must have 1-3 years leadership experience in a fast paced hospitality food and beverage environment and have proven ability to thrive in such environment.
• Good people management skills, communication and listening skills.
• Proven ability to lead a team and communicate efficiently, both verbally and in writing.
• Must be flexible and adaptable to change.
• Demonstrated time management and organizational skills.
• Must be internally motivated and detail oriented and have a passion for teaching others.
• Exceptional time management and organization skills.
• Ability to work evenings, weekends and holidays.
• Must be at least 21 years of age.

The Assistant General Manager position requires the ability to perform the following:

• Moving safely and efficiently about the facilities.
• Carrying or lifting items weighing up to 75 pounds.
• Handling food, objects, products, and utensils.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.