Assistant General Manager

Holiday Inn & Suites Anaheim; Anaheim (CA); Vor Ort; USD 65.000 - 92.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Paid Time Off

401k Company Match

Life insurance

Zusammenfassung

Holiday Inn & Suites Anaheim is seeking an Assistant General Manager to lead hotel operations and supervise department performance. The role focuses on developing staff, maintaining brand standards, and delivering exceptional guest experiences in a fast-paced hotel environment.

You will assist the General Manager with forecasts, budgets, and revenue optimization, while coordinating with sales to boost occupancy and ensure smooth financial processes.

Qualifikationen

• Associate or Bachelor's degree preferred.
• Intermediate knowledge of overall hotel operations.

Aufgaben

• Interview and train associates to brand standards.
• Oversee hotel departments to ensure service excellence.
• Assist GM with forecasts, budgets and cost control.
• Support payroll and accounts payable/receivable coordination.
• Address guest issues and monitor satisfaction.
• Collaborate with sales to improve occupancy and revenue.

Kenntnisse

Staff supervision

Training & coaching

Scheduling

Guest service focus

Ausbildung

Associate degree

Bachelor's degree

Jobbeschreibung

Overview

Opportunity: Assistant General Manager

Supervise and manage hotel departments and oversee hotel operations as directed.

Your Growth Path

General Manager - Area General Manager -Regional Director of Operations

Your Focus

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Oversee hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests.
• Assist the GM in preparation of forecasts and reports and assist in the development, implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.
• Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction.
• Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.
• Oversee the property accounting functions including but not limited to accounts payable and receivable, house bank audits, petty cash, and tax.
• Coordinate with the corporate accounting department to oversee payroll functions.
• Oversee and ensure internal audit standards are met.
• Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues.
• Monitor and maintain the front office systems and equipment to ensure optimum performance.
• Serve on the hotel's safety committee.
• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Your Background and Skills

• Associate or Bachelor's degree preferred.
• Intermediate knowledge of overall hotel operations.

HHM Benefits and Perks

• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Free Basic Life Insurance
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Quarterly Incentives
• Employee Assistance and Wellness Program
• Educational/Professional Development

Work Environment and Context

Work schedule varies and may include working on holidays, weekends and alternate shifts.

Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It

About Us

Walking distance to Downtown Disney & Disneyland Monorail. Enjoy the convenience and location of the Holiday Inn & Suites Anaheim Hotel. As a Disneyland® Resort Good Neighbor Hotel, you can be assured of two things: quality and close proximity to the Disneyland Resort. We are only a 15-minute walk to Downtown Disney® and the Disneyland® Monorail. We are also happy to arrange transportation for our guests, provided by Anaheim Resort Transit (ART) at a nominal fee, directly to Disneyland®.

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.