Housekeeping Supervisor

HHM Hospitality; Anaheim (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive wages

Medical/Dental/Vision

Paid Time Off

401k Company Match

Life Insurance

Travel Discounts

Commuter Benefits

Wellness Program

Educational/Professional Development

Referral Bonus Program

Job summary

HHM Hospitality seeks a Housekeeping Supervisor to lead and develop housekeeping staff, ensuring brand standards and guest satisfaction. The role involves training, scheduling, and coaching, with hands-on assistance during peak times and when needed.

You will oversee room cleaning, laundry, and safety compliance while tracking guest service scores and coordinating with vendors for staffing and training. This on-site position supports breakfast service and upholding HHM’s EarthView practices.

Qualifications

• High School diploma preferred.
• Previous housekeeping experience or equivalent training required.
• Previous supervisory responsibility preferred.

Responsibilities

• Recruit, train, and coach associates to meet brand and HHM standards.
• Create and manage staff schedules based on occupancy and workload.
• Oversee room cleaning, supervise laundry staff when applicable, and assist with cleaning as needed.
• Monitor guest service scores and implement improvement plans.
• Manage cleaning supplies and equipment distribution to staff.
• Address associate performance and behavior concerns with HHM processes.
• Coordinate with vendors as needed for staffing or training.
• Support breakfast service when required and ensure guest satisfaction.
• Ensure safety procedures and OSHA/MSDS standards are followed.
• Perform other duties as requested by management.

Skills

Supervisory experience

Staff training

Scheduling

Guest service orientation

Health & safety

Education

High School diploma

Job description

Overview

Opportunity: Housekeeping Supervisor

Supervise housekeeping staff ensuring brand/hotel guest service and sustainability standards are met.

Your Growth Path

Executive Housekeeper – Front Office Manager – Assistant General Manager – General Manager

Your Focus

• Train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Screen job applicants, and hire new employees (in the event housekeeping associates are HHM employees.)
• Train staff to clean rooms in an efficient manner according to established standards or partner with external vendors to ensure staff is trained properly.
• Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
• Issue cleaning supplies and equipment to associates.
• On occasion, clean rooms or assist staff with cleaning rooms.
• Address associate performance and behavior concerns by either direct intervention with HHM associates or through vendors.
• Supervise laundry employees, if applicable.
• Prepare work schedules for HHM associates or provide vendors with anticipated occupancy to ensure proper staffing levels.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Practice safe work habits and wear protective safety equipment.
• Assist in the breakfast area as needed.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Your Background and Skills

• High School diploma preferred.
• Previous housekeeping experience or equivalent training required.
• Previous supervisory responsibility preferred.

HHM Benefits and Perks

• Competitive wages for full time and part time opportunities
• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Free Basic Life Insurance
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Referral Bonus Program

Work Environment and Context

• Work schedule varies and may include working on holidays, and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, reaching, kneeling, bending.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

We're just a 15-minute ride from Disneyland Resort via direct shuttle service. Camelot Golfland, Honda Center, and Angel Stadium of Anaheim are within five miles. Knott's Berry Farm is nine miles away. Every stay includes cooked-to-order breakfast, a suite with two rooms, and an evening reception. Our indoor pool, sundeck, and fitness center are yours to enjoy.

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.