Assistant Front Office Manager: Guest Experience Lead

Remington Hospitality; Las Vegas (NV); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading hotel management company in Las Vegas is seeking a Front Office Manager. Responsibilities include anticipating guest needs, managing staff at the front desk, and resolving complaints to ensure guest satisfaction. The ideal candidate will have experience in hotel operations, handle special requests, and communicate effectively with other departments. This position requires hands-on management of front office operations, ensuring a positive experience for guests.

Responsibilities

• Anticipate guest needs and maintain positive guest relations.
• Ensure proper staffing levels and manage hiring and training.
• Resolve guest complaints and ensure satisfaction.
• Operate the MICROS system accurately for transactions.
• Communicate maintenance requests with Housekeeping and Engineering.
• Assist the General Manager with special requests.

Job description

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