Assistant Front Office Manager

TPG Hotels & Resorts, Inc.; Fort Lauderdale (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Amazing hotel discounts

Health, dental and vision insurance

Disability insurance

Flexible Spending Accounts

401(k) with company match

Paid time off, vacation and holidays

Job summary

TPG Hotels & Resorts, Inc. is seeking an Assistant Front Office Manager to support the Front Office Manager in overseeing daily front desk operations and delivering exceptional guest service.

You will lead front desk staff, handle VIP guests, manage check-in/check-out, and coordinate with other departments to ensure smooth experiences for guests at our Fort Lauderdale property.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
• 2–3 years in front office operations with at least 1 year in a supervisory role.
• Strong leadership, team management, and communication skills.
• Proficiency with FSPMS and MS Office.
• Ability to work nights, weekends, and holidays.

Responsibilities

• Assist in ensuring high levels of guest satisfaction by addressing complaints, requests, and concerns promptly.
• Welcome VIP and repeat guests and ensure they receive special attention.
• Monitor guest feedback and collaborate to improve service quality.
• Supervise front desk operations including check-in, check-out, reservations, and billing.
• Ensure procedures and standards are followed by staff.
• Coordinate with Housekeeping, Maintenance to meet guest needs.
• Assist in hiring, training, and developing front office staff.
• Conduct regular team meetings to discuss goals and updates.
• Generate reports related to occupancy, revenue, and guest satisfaction.
• Assist in implementing policies, procedures, and hotel systems.
• Respond to emergencies and manage challenging situations calmly.

Skills

Leadership

Team management

Communication

Problem solving

Flexibility

Education

Degree in Hospitality Management or related field

Tools

FSPMS

MS Office

Job description

The Assistant Front Office Manager supports the Front Office Manager in overseeing the day-to-day operations of the front desk. This role ensures that all guests receive exceptional service and that all front office functions run smoothly, efficiently, and in accordance with hotel policies and standards.

What You’ll Be Doing

• Assist in ensuring high levels of guest satisfaction by addressing complaints, requests, and concerns promptly and professionally.
• Welcome VIP and repeat guests and ensure they receive special attention.
• Monitor guest feedback and collaborate with the team to improve service quality.
• Supervise front desk operations, including check-in, check-out, reservations, and billing.
• Ensure that all procedures and standards are followed by staff to maintain smooth operations.
• Coordinate with other departments (Housekeeping, Maintenance, etc.) to meet guest needs and resolve issues.
• Assist in the hiring, training, and developing front office staff.
• Conduct regular team meetings to discuss goals, updates, and challenges.
• Generate reports related to occupancy, revenue, and guest satisfaction.
• Assist in implementing policies, procedures, and hotel systems.
• Respond to emergencies and manage challenging situations efficiently and calmly.

What You Bring

• A degree in Hospitality Management, Business Administration, or a related field (preferred).
• Minimum of 2-3 years of experience in front office operations, with at least 1 year in a supervisory role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Proficient in property management systems FSPMS and MS Office.
• Problem-solving abilities and attention to detail.
• Flexibility to work in shifts, including nights, weekends, and holidays.

Working Conditions & Physical Effort

Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines. The work involves exposure to extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, and/or loud noises. The exposure to hazards or physical risks requires following basic safety precautions and use of applicable protective equipment.

Benefits for Full Time employees may include:

• Health, Dental and Vision Insurances
• Disability Insurances
• Supplemental Life Insurances
• Identity Theft Protection
• Flexible Spending Accounts
• 401(k) Retirement Plan with Company Match
• Paid Time Off, Vacation and Holidays
• Employee Assistance Program
• AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!

*Benefits vary by location*

Part-Time Benefits Also Available!

EEO/VET/DISABLED

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.