Assistant Front Office Manager * Extra Wellness Day Off Each Month!

Hyatt Taleo; Cleveland (OH); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Wellness day monthly

Free Hyatt hotel nights after 90 days

50% off at Hyatt restaurant

Affordable health coverage

Paid holidays and vacation

Gym access

Education assistance

Job summary

Hyatt Regency Cleveland at The Arcade is seeking an Assistant Front Office Manager to oversee front office staff, cash control for agents, staffing needs, and guest services. The role includes training, staff development and scheduling.

This position offers a monthly Wellness Day as part of Hyatt's commitment to work-life balance, with opportunities for growth within Hyatt’s global hospitality family in a historic downtown setting.

Qualifications

• Minimum of one year previous front office supervisory experience preferred
• Refined verbal and written communication skills
• Ability to work a flexible schedule

Responsibilities

• Oversee front office staff
• Cash control for agents
• Address staffing needs and guest services
• Provide training and staff development and scheduling

Skills

Front office supervision

Customer service

Staff scheduling

Communication skills

Job description

Assistant Front Office Manager ** Extra Wellness Day Off Each Month! | CLE003248

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren’t just met-they’re exceeded. It’s a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.
The Assistant Front Office Manager will have oversight of the front office staff, cash control for agents, staffing needs, and guest services. Additional responsibilities may include training, staff development and scheduling.
A monthly Wellness Day will give each salaried operational manager one four‑day workweek per month to support rest, balance, and overall effectiveness.

Located in a landmark building constructed in 1890, Hyatt Regency Cleveland at The Arcade provides a historic hotel experience with convenient access to downtown Cleveland. Just steps from the vibrant East 4^th^ Street Entertainment District and a 10-minute walk from all major sporting and entertainment venues, the hotel offers 293 rooms and 14,000 square feet of meeting and event space. With Hyatt Regency Cleveland’s central downtown location and distinctive historic look, we attract guests for all occasions, ranging from business travelers to sports fans to wedding parties.

Here are a few reasons why you should join our Hyatt Regency Cleveland Family!

General Perks:

• An entry to the Hyatt Family, a place where we care for people so they can be their best


• 12 free nights at Hyatt hotels globally every year after your 90th day of employment, Colleague, Friends, and Family rate upon hire.


• 50% off at 1890 Restaurant


• Affordable Medical, Dental and Vision Coverage after 30 days of employment


• Paid Holidays, Sick Days and Vacation Days


• Connect with thousands of National and Local Partners for Various Discounts


• Located near RTA stops and pick ups


• Discounted Parking Passes

Wellbeing:

• To support our colleagues mental wellbeing we provide access to “Headspace App” for all employees, free of charge as well as Hyatt’s wellbeing assessment tool “Hyatt Well-Check”


• Hotel gym access


• Affordable Medical, Dental and Vision Coverage after 30 days of employment

Development:

• With over 700 Hyatt Hotels and Resorts in the United States, opportunities for internal promotions are abundant


• Regular Check-In Conversations with Managers to discuss personal career goals


• A wide range of development tools through the Hyatt Learning


• Education assistance of up to $1,000 per year toward personal growth and development

Diversity:

• The Human Rights Campaign has honored Hyatt among the Best Places to Work for LGBTQ+Equality in 2025, for the 21^st^ consecutive year


• Our Vision: Our commitment is to create an environment where people can bring their whole self to work each day — so they can be their bestand perform at their best so they can better care for others


• When we saypeople, we are including everyone from every perspective around the world. There are no exclusions by color, gender, race, religion, sexual orientation, sexual identity, disability or any other demographic

Our Values: Respect | Integrity | Humility | Empathy | Creativity | Fun

Hyatt is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity

Are WE what YOU are looking for?

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment


• Refined verbal and written communication skills


• Minimum of one year previous front office supervisory experience preferred


• Ability to work a flexible schedule

Primary Location

US-OH-Cleveland

Organization

Hyatt Regency Cleveland

Pay Basis

Hourly US Dollar (USD)

Job Level

Entry Level Manager | Full-time

Job

Front Office