Assistant Front Office Manager

Montage International; West Hollywood (CA); On-site; USD 70,000 - 72,000; Full time

Job summary

Join a leading hospitality company as an Assistant Front Office Manager in West Hollywood. This role involves managing day-to-day operations, enhancing guest experiences, and supporting staff engagement. Ideal candidates have hotel management experience and a Bachelor's degree. The position offers a dynamic work environment focused on guest satisfaction and operational excellence.

Qualifications

• Minimum one year hotel management experience preferred.
• Luxury hotel experience strongly preferred.

Responsibilities

• Assist the Front Office Manager in managing operations and staff.
• Oversee guest arrival and departure experiences.
• Ensure compliance with HR standards and procedures.

Skills

Management

Customer Service

Problem Solving

Education

Bachelor’s Degree

Tools

Word

Excel

PowerPoint

Opera Cloud

Alice

Outlook

Job description

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Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

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Assistant Front Office Manager

Summary

The Assistant Front Office Manager is responsible for assisting the Front Office Manager in managing the day-to-day operations for guest reception, guest services, and concierge, including profitable financial management and proactive strategic leadership. This role will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values.

Essential Functions

• Assist the Front Office Manager in managing associate engagement, scheduling, payroll, counseling and department meetings.
• Oversee the arrival and departure experience, ensuring guests expectations are exceeded at all times.
• Lead by example; support the department operation and provide direct service to guests as needed.
• Oversee departmental matters as they relate to federal, state and local employment, labor and civil rights laws.
• Ensure all Human Resource standards and procedures are met on a daily basis.
• Support the hotel's life-safety systems and be prepared at all times for emergency situations.
• Resolve problems/issues to the satisfaction of involved parties. Cover MOD shifts.
• Interact frequently and positively with guests.
• Regularly move throughout the departments to visually monitor all elements (lighting, music, temperature), business levels, staffing levels, steps of service, FORBES standards, timing of service, hotel cleanliness and take steps to ensure hotel quality and presentations are met at all times.
• Ensure operational pars and back stock levels are maintained by calculating quarterly OSE inventory.
  
  

Qualifications

• Minimum one year hotel management experience preferred
• Bachelor’s Degree, preferred
• Word, Excel, PowerPoint, Opera Cloud, Alice, and Outlook; daily use of nearly all programs will occur
• Luxury hotel experience strongly preferred
  
  

Physical Requirements

Most work tasks are performed indoors. Position requires walking and giving direction most of the working day. Must be able to stand and walk for 8 hours a day. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Must be able to push and pull carts and equipment weighing up to 50 lbs. occasionally.

At Pendry West Hollywood, we want every guest and every associate to feel that they belong. To be seen, to be recognized, and to feel our gratitude. In the United States, we are proud to be an Equal Opportunity Employer – veterans/disability. Qualified applicants will be considered without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other basis prohibited by federal, state, or local law. Job applicants with disabilities who need assistance or an accommodation in order to apply for a position (or their representative) should contact the People department directly at your preferred location.

The pay scale for Assistant Front Office Manager is $70,000-$72,000. The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position. Please let us know if you have any questions.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

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