Assistant Front Office Manager - Conrad Los Angeles

Hilton; Los Angeles (CA); On-site; USD 69,000 - 74,000; Full time

Job summary

Conrad Los Angeles, the latest gem in downtown's luxury scene, seeks an Assistant Front Office Manager to oversee front office operations. Ideal candidates thrive in high-pressure environments, exhibit strong leadership, and possess necessary hospitality experience. Join a team celebrated for delivering exceptional guest service and enjoy attractive benefits and competitive salary.

Benefits

Access to dailyPay for flexible pay options

Medical insurance for employees and families

Mental health resources

Paid Time Off (PTO)

Travel discounts through Go Hilton

Parental leave

Matching 401(k)

Employee stock purchase plan at 15% discount

Debt-free education programs

Career development opportunities

Qualifications

• At least 2 years of front office hotel experience.
• 1 year of leadership experience preferred.
• Luxury experience is a plus.

Responsibilities

• Assist in managing all Front Office operations.
• Interview, select, train, and supervise front office staff.
• Resolve guest concerns and manage staff.
• Compute payroll and prepare schedules.

Skills

Effective communication

Organizational skills

Mathematical skills

Supervisory skills

Adaptability

Education

High school diploma or equivalent

4-year college degree

Job description

Be a part of the newest luxury hotel in downtown LA, Conrad Los Angeles! As part of the billion-dollar project, The Grand LA, this is the 7th Conrad Hotel in the U.S. and the 1st in California.

Located in Downtown LA’s cultural corridor, Conrad Los Angeles is the city’s newest luxury destination, featuring over 300 rooms, a world-class spa, a 16,000-square-foot rooftop pool deck, 12,000 square feet of event space, and three dynamic dining experiences—including our signature restaurant, San Laurel, all in partnership with Chef Jose Andres' award-winning restaurant group, JoseAndresFoodGroup.

Want to get an inside look? Take a virtual tour.

In this role as the Assistant Front Office Manager, you will assist the Director in managing all Front Office operations to ensure profitability, control costs, and maintain quality standards for guest satisfaction.

The ideal candidate will have at least two (2) years of front office hotel experience, with one (1) year of leadership experience preferred. Luxury experience is a plus. A high school diploma or equivalent is required; a 4-year college degree is preferred. Hilton systems knowledge, CPR certification, and first aid training are advantageous. The candidate should have excellent mathematical skills, effective communication in English, organizational and supervisory skills, and the ability to handle stressful situations and work flexible hours, including nights, weekends, and holidays. Physical ability to bend, stoop, walk, and lift up to 15 lbs is required.

What will I be doing?

• Communicating effectively to provide clear directions, observing performance, and encouraging improvement.
• Interviewing, selecting, training, supervising, evaluating, counseling, and disciplining front office staff.
• Monitoring lobby traffic and adjusting staffing accordingly.
• Reviewing VIP reservations, handling VIPs and groups, managing amenity orders, and updating system data.
• Computing payroll, preparing schedules, analyzing data, and forecasting arrivals and departures.
• Managing staff, resolving guest concerns, and implementing resolutions.

What are we looking for?

Hilton, founded in 1919, is a leader in hospitality, known for innovation, quality, and success. We seek candidates who demonstrate our core values: Hospitality, Integrity, Leadership, Teamwork, Ownership, and a sense of urgency. Key attributes include quality, productivity, dependability, customer focus, and adaptability.

What will it be like to work for Hilton?

Hilton offers a range of accommodations worldwide, with a commitment to exceptional guest experiences. Our vision is “to fill the earth with the light and warmth of hospitality,” and our Team Members are central to this mission.

The Benefits – Hilton is proud to be ranked #2 among the Best Companies to Work For in the U.S. We support our Team Members’ wellbeing with programs and benefits such as:

• Access to dailyPay for flexible pay options
• Medical insurance for employees and families
• Mental health resources
• Paid Time Off (PTO)
• Travel discounts through Go Hilton
• Parental leave
• Matching 401(k)
• Employee stock purchase plan at 15% discount
• Debt-free education programs
• Career development opportunities
• Resource groups and recognition programs

The annual salary range for this role is $69,000 – $74,000, depending on experience and location.

We consider all qualified applicants, including those with criminal histories, in accordance with applicable laws and ordinances, including the City of Los Angeles’ Fair Chance Initiative for Hiring.