Assistant Front Office Manager

Crescent Hotels & Resorts; Scottsdale (AZ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Excellent compensation package

401K matching program

Discounts at Crescent properties in NA

Job summary

Crescent Hotels & Resorts invites you to join REMI. Hotel, an Autograph Collection, in downtown Scottsdale as Assistant Front Office Manager. The role leads the Front Desk team, delivering exceptional guest service across five outlets in a luxury setting.

You will greet guests, manage registrations, promote Crescent programs, and coordinate room assignments while upholding brand standards and operational excellence.

Qualifications

• 1 year front desk supervisor experience preferred.
• Marriott brand, service, and systems experience preferred.
• Requires standing and continual mobility in front office.
• Flexible scheduling availability.

Responsibilities

• Lead Front Desk team to ensure consistent guest service.
• Greet guests promptly with a warm, sincere welcome.
• Input registration data and manage guest information in the system.
• Promote Crescent and brand marketing programs to guests.
• Assign rooms based on guest needs and preferences.
• Code electronic keys and verify room rate and charge at check-in.
• Close out guest accounts at checkout and resolve issues as needed.
• Train, coach, and monitor performance of front office staff.
• Negotiate satisfaction remedies, including revenue allowances when warranted.

Skills

Front desk supervision

Marriott experience

Mobility/standing

Flexible scheduling

Tools

Marriott systems

Job description

Description

Crescent Hotels & Resorts invites you to embark on an exciting journey as an Assistant Front Office Manager for the spectacular REMI. Hotel, an Autograph Collection. Nestled in the pulsating heart of downtown Scottsdale's Entertainment District, this 161-room gem combines classic western elements with bold, modern motifs, redefining the desert aesthetic and attitude. It’s five food and beverage outlets range from a 1940’s inspired café on the ground level to a seductive Miami-style rooftop pool deck and bar reflective of the orange groves of Morocco.

Picture this: A vibrant tapestry of live, work, and play, where the city's elite mingle with young professionals in a symphony of luxury and excitement. Weekends ignite into an electrifying party scene as the Entertainment District transforms into a playground for the glamorous and the adventurous.

Adjacent to the Remi Hotel lies the crown jewel of nightlife, the renowned Maya Day + Nightclub. By day, it's a sun-kissed oasis, beckoning with Vegas-style poolside parties. As twilight descends, it metamorphoses into a vibrant nightclub, drawing the world's most renowned DJs and performers to its stage.

We are committed to providing you with:

• Excellent compensation package.
• An exceptional benefit plan for eligible associates and your family members.
• 401K matching program for eligible associates.
• Discounts at our Crescent managed properties in North America for you and your family members.
• Discounts at Marriott properties worldwide for you and your family members.

ESSENTIAL JOB FUNCTIONS:

• As our Front Desk Supervisor, you will be working with our Front Office team providing guidance and leadership to Front Desk associates and ensuring consistent quality customer service is delivered.
• Greet guests immediately with a friendly and sincere welcome.
• Use a positive and clear speaking voice, listen to, and understand requests, respond with appropriate actions and provide.
• Promptly complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.
• Promote Crescent and brand specific marketing programs.
• Make appropriate selection of rooms based on guest needs.
• Code electronic keys.
• Nonverbally confirm the room number and rate.
• Provide welcome folders containing room keys, and certificates as appropriate.
• Close out guest accounts at time of check out.
• In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
• Train, discipline, and monitor performance of team members

REQUIRED SKILLS/ABILITIES:

• One year front desk supervisor experience is preferred.
• Marriott brand, service, and systems experience is highly preferred.
• Requires standing and continual mobility throughout front office area.
• Flexible scheduling and available to work

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Crescent Hotels & Resorts