Assistant Front Office Manager

HHM Hospitality; Philadelphia (Philadelphia County); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading hospitality company is seeking an Assistant Front Office Manager to oversee front office operations and ensure exceptional guest service. The role involves supervising staff, monitoring guest satisfaction, and assisting in financial operations. Ideal candidates will have 1 to 3 years of experience in hospitality and a degree in the field.

Qualifications

• 1 to 3 years of hospitality-related experience, including front desk operations.
• Degree in hospitality preferred.

Responsibilities

• Assist in overseeing front office operations and supervising personnel.
• Monitor guest satisfaction scores and improve overall satisfaction.
• Assist in developing and monitoring budgets and forecasts.

Skills

Leadership

Customer Service

Financial Monitoring

Education

Associate or Bachelor’s degree

Job description

Overview

Opportunity: Assistant Front Office Manager

Assist in overseeing front office operations, including supervising front office personnel, in accordance with established guest service and sustainability standards.

Potential Career Path

Front Office Manager – Rooms Division Manager – Assistant General Manager

Essential Job Functions

1. Interview, select, train, schedule, coach, and support associates, ensuring they perform according to brand or hotel standards and HHM core values.
2. Oversee all front office operations in the absence of the Front Office Manager or Assistant General Manager.
3. Monitor guest satisfaction scores and work to improve departmental and overall guest satisfaction.
4. Assist in monitoring front office financial operations, ensuring compliance with accounting controls and procedures.
5. Assist in developing, implementing, and monitoring budgets and forecasts on a daily, weekly, monthly, and annual basis.
6. Review, approve, and order capital budget items as needed.
7. Review guest correspondence and incident logs; direct staff accordingly.
8. Ensure front office supplies, gift shop, and market inventory are fully stocked and maintained.
9. Coordinate with the Sales office to input and maintain group resumes and rooming lists.
10. Monitor guest room occupancy to optimize use and minimize overbooking.
11. Follow sustainability practices related to HHM’s EarthView program.
12. Practice safe work habits, wear protective safety equipment, and adhere to MSDS and OSHA standards.
13. Perform other duties as assigned by management.

Position Requirements

• Associate or Bachelor’s degree preferred.
• 1 to 3 years of hospitality-related experience, including front desk operations.

Work Environment and Context

• Work schedule varies; may include holidays, weekends, and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending, reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate based on race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship, or any other protected class.

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