Assistant Front Office Manager

Hyatt; New York (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

A premier hotel in New York City is seeking an Assistant Front Office Manager to ensure smooth operations and exceptional guest satisfaction. You will guide the front office team, resolve guest complaints, and collaborate with various departments. Candidates should have over a year of front-office leadership experience and be adept with Microsoft Word and Excel. This role offers competitive compensation and the chance to be part of the vibrant NYC experience.

Qualifications

• Proven front-office leadership with at least a year of experience.
• Proficiency in English, both written and spoken.
• Ability to resolve guest complaints efficiently.

Responsibilities

• Guide the team to maintain smooth front office operations.
• Ensure absolute guest satisfaction is delivered.
• Keep guest room inventory organized efficiently.
• Collaborate closely with the housekeeping department.
• Handle guest complaints swiftly and effectively.

Skills

High energy

Effective communication

Customer service skills

Interpersonal skills

Organizational skills

Communication Skills

Education

1+ years of front-office leadership experience

Familiarity with the hotel/hospitality industry

Tools

Microsoft Word

Microsoft Excel

Job description

Responsibilities

As the Assistant Front Office Manager, you’ll be the lifeblood of our front office operations, ensuring everything in our bustling hotel runs smoothly. Your days will be filled with interesting challenges, from guiding our team, mastering inter‑departmental communications, and ensuring staff accountability to responding swiftly and cheerfully to guest requests or complaints. Your main goal? Guarantee our guests' satisfaction every time.

Role Highlights

• We always ensure absolute guest satisfaction because New Yorkers don't settle for anything less than the best!
• Keeping guest room inventory on point — In the city that never sleeps, neither do our guest rooms!
• Working hand‑in‑glove with our housekeeping department to keep our hotel as sparkling as Times Square.
• Resolving guest complaints with the efficiency of a New York minute, turning every challenge into a chance to wow our guests.
• Steer operations and cash handling through our policies and procedures, ensuring everything is shipped an shape and in line with the Big Apple's reputation for excellence!
• Playing a pivotal role in ensuring proper staffing levels to meet our customer service goals.

Qualifications

What will it take to nail this role? Well, a combination of diverse interaction skills, service‑oriented style, and professional presentation. A front‑office leadership experience of 1 or more years and familiarity with the hotel/hospitality industry will give you an edge. Proficiency in English, Microsoft Word, and Excel, combined with excellent organizational, interpersonal, and administrative skills, is necessary.

Your strengths? High energy, like the city itself. Entrepreneurial spirit, like the Wall Street moguls. Motivational leadership, like a Broadway director, and exceptional customer service skills, like a seasoned New York concierge. And let's not forget effective communication — as crucial in our hotel as it is in the United Nations HQ down the road!

Compensation

We offer a competitive salary for the right candidate annually. What you earn will depend on your experience, education, and other factors. But remember, this isn't just about the paycheck. This is about being part of the thrilling NYC experience right in the heart of the action!

So, are you ready to enter the exhilarating world of Hyatt Place Times Square? If New York City is the city of dreams, let's make yours come true. Apply today!

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third‑party management company that is responsible for all employment benefits and obligations at this location.