Assistant Front Office Manager

Hyatt Hotels Corporation; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading hotel chain in New York City seeks an experienced Assistant Front Office Manager to oversee front office operations and ensure guest satisfaction. The role requires strong leadership skills, customer service expertise, and proficiency in Microsoft Office. You will guide the team, handle guest complaints, and ensure smooth operations in a bustling environment. If you're ready for an exhilarating career in hospitality, apply today to join this dynamic team in Times Square.

Qualifications

• Experience in front-office management or similar role for 1+ years in the hospitality industry.
• Proficiency in English required.
• Demonstrated organizational and administrative abilities.

Responsibilities

• Ensure smooth front office operations and guest satisfaction.
• Guide the team and ensure effective communication within the hotel.
• Resolve guest requests and complaints efficiently.
• Manage cash handling and operational procedures.
• Maintain staffing levels to achieve service goals.

Skills

Front-office leadership experience

Customer service skills

Effective communication

Organizational skills

Interpersonal skills

Tools

Microsoft Word

Microsoft Excel

Job description

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The 520 room Hyatt Place New York, Times Square is seeking an experienced Assistant Front Office Manager who will assist in leading the Front Office staff in the proper execution of Guest Satisfaction and Front Desk service standards. The Assistant Front Office Manager will assist in hiring team mem

Hyatt Place New York City / Times Square

US - NY - New York

Responsibilities

As the Assistant Front Office Manager, you’ll be the lifeblood of our front office operations, ensuring everything in our bustling hotel runs smoothly. Your days will be filled with interesting challenges, from guiding our team, mastering inter-departmental communications, and ensuring staff accountability to responding swiftly and cheerfully to guest requests or complaints. Your main goal? Guarantee our guests' satisfaction every time.

Role Highlights

• We always ensure absolute guest satisfaction because New Yorkers don't settle for anything less than the best!
• Keeping guest room inventory on point — In the city that never sleeps, neither do our guest rooms!
• Working hand-in-glove with our housekeeping department to keep our hotel as sparkling as Times Square.
• Resolving guest complaints with the efficiency of a New York minute, turning every challenge into a chance to wow our guests.
• Steer operations and cash handling through our policies and procedures, ensuring everything is shipped an shape and in line with the Big Apple's reputation for excellence!
• Playing a pivotal role in ensuring proper staffing levels to meet our customer service goals.

Qualifications

What will it take to nail this role? Well, a combination of diverse interaction skills, service-oriented style, and professional presentation. A front‑office leadership experience of 1 or more years and familiarity with the hotel/hospitality industry will give you an edge. Proficiency in English, Microsoft Word, and Excel, combined with excellent organizational, interpersonal, and administrative skills, is necessary.

Your strengths? High energy, like the city itself. Entrepreneurial spirit, like the Wall Street moguls. Motivational leadership, like a Broadway director, and exceptional customer service skills, like a seasoned New York concierge. And let's not forget effective communication — as crucial in our hotel as it is in the United Nations HQ down the road!

Compensation

We offer a competitive salary for the right candidate annually. What you earn will depend on your experience, education, and other factors. But remember, this isn't just about the paycheck. This is about being part of the thrilling NYC experience right in the heart of the action!

So, are you ready to enter the exhilarating world of Hyatt Place Times Square? If New York City is the city of dreams, let's make yours come true. Apply today!

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third‑party management company that is responsible for all employment benefits and obligations at this location.