Assistant Front Office Manager

Capecodderresort; Barnstable (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a vibrant team at a renowned resort where your career can flourish amidst the sun and fun! As the Assistant Front Desk Manager, you'll play a crucial role in ensuring exceptional guest experiences while managing the daily operations of the Front Desk. This dynamic position involves overseeing guest registration, coordinating services, and leading a team to provide top-notch hospitality. With opportunities for growth and a supportive work environment, this role is perfect for those passionate about customer service and hotel operations. Embrace the spirit of hospitality and apply today!

Qualifications

• Minimum of two years of experience in Front Desk supervision or Front Office roles.
• Requires knowledge of guest services and cash handling procedures.

Responsibilities

• Oversee daily Front Desk operations and guest services.
• Ensure compliance with cash handling methods and hotel policies.
• Assist in training and hiring of Front Desk Agents.

Skills

Customer Service

Cash Handling

Mathematical Aptitude

Problem Solving

Education

High School diploma or equivalent G.E.D

Job description

Company Overview: Boost your career here at the new Margaritaville Resort of Cape Cod. Join our team for a journey filled with island fun and the spirit of optimal hospitality, where your growth potential is as endless as the fun, sun, and good vibes.

Salary Range:

$21.00 - $23.00 per hour, depending on experience

Summary:

The Assistant Front Desk Manager is responsible for the daily operation of the Front Desk and acts as the main contact for guests and other hotel departments. They ensure efficient guest registration, check-out, telephone, and other services. They handle all concerns that are escalated to management for resolution and ensure front desk agents are compliant with established standard operating policies and procedures. Assists in the training and hiring of Front Desk Agents.

Essential Duties and Responsibilities:

1. Ensure guest arrival and departure procedures are accurately followed in a smooth and timely manner.
2. Ensure the entire front desk team regularly calculates and/or posts monies, receipts, guest accounts, and other forms of credit using accurate, proper cash handling methods and established procedures.
3. Control cash transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel bank agreement policy.
4. Assist and make recommendations to the Assistant General Manager in the areas of conducting performance evaluations, discipline, and terminations as appropriate.
5. Coordinate guest service efforts to include group arrivals and departures, and guest transportation, while maximizing the guest experience through top quality customer service.
6. Coordinate activities and foster good relations with our valet and taxi services.
7. Provide information and assist staff in recommending area restaurants, theaters, community events, activities, etc.
8. Follow up on any complaints or problems a guest may experience in a timely and professional fashion.
9. Implement emergency training and procedures to ensure appropriate protection of the hotel’s guests, staff, and company assets.
10. Ensure all Front Desk Associate duties are completed daily.

Education/Experience/Qualifications:

High School diploma or equivalent G.E.D, plus a minimum of two years of experience as a Front Desk supervisor or a minimum of two years of Front Office experience in hotel work.

Knowledge/Skills:

Requires working knowledge of guest and hotel services, policies, or operations. Must have high school graduate-level mathematical aptitude; know standard cash handling procedures and knowledge of