Assistant Front Office Manager

Omni Hotels & Resorts; Louisville (KY); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading hospitality company is seeking a Front Desk Supervisor in Louisville to assist the Director of Front Office. The role involves overseeing all operational aspects of the front desk and guest services, ensuring guest satisfaction and adherence to hotel standards. Candidates should have supervisory experience in customer service and be ready for a flexible schedule including weekends and holidays.

Qualifications

• Previous Supervisory experience required in customer service.
• Hotel experience preferred.
• Ability to stand for prolonged periods.

Responsibilities

• Ensure registration cards are completed.
• Handle all guest complaints maintaining a satisfactory impression.
• Communicate with all department managers on a continuing basis.

Skills

Customer Service

Communication

Conflict Resolution

Job description

Location

Reflecting the past, present and future of our vibrant Kentucky town and inspired by the city’s rich history and authentic character, the Omni Louisville transforms one of the city’s most significant urban blocks into a unique and vibrant mixed-use environment offering hotel guests, residents and locals a chance to connect and enjoy the best of a great city.

The hotel is a prominent landmark against the Louisville skyline, glistening during the day and glowing at night, with the iconic glassy ends of the 612 room hotel. The hotel pool and rooftop bar, designed for seamless indoor and outdoor integration, allows guests to rest, relax and socialize with downtown Louisville as the backdrop. The essence of Louisville is woven throughout with interior design blends elements of the city’s heritage, culture and character, felt everywhere from the hotel restaurants to a featured bourbon bar to the hotel’s Speakeasy and bowling alley.

Guests can also enjoy a dynamic 20,000 square foot urban food hall and market connected to the lobby of the hotel. Transforming Liberty Street into a pedestrian thoroughfare, the market serves as a community gateway for hotel guests and locals alike, inviting the neighborhood in with the smells of freshly brewed Heine Brothers’ coffee, baked bread, and smoked barbeque.

Job Description

To assist the Director of Front Office and oversee all operational aspects of the Front Desk and Guest Services.

Responsibilities

• Ensure registration cards are completed.
• Ensure all needed reports are run.
• Communicate with all department managers on a continuing basis. Especially the communication with Night Audit each evening/morning.
• Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
• Be very familiar with the hotel computer system for training maintenance and trouble shooting.
• Complete weekly supply inventories to ensure adequate pars of such.
• Complete rate discrepancy report and make needed changes.
• Ensure the timely completion of current day’s reservation assignments with Rooms Control and Housekeeping.
• Ensure the assignment of applicable arrivals for the following day; i.e. VIP's, ESP's, Special Requests, etc.
• Prepare group information sheets.
• Complete check-out with balance report.
• Complete credit check daily.
• Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
• Assure knowledge and training of Marketing Programs of company and hotel.
• Understand all emergency procedures.
• Understand all radio codes.
• Monthly review of AAA Standards with all associates.
• Ensure incentive program is running effectively.
• Ensure all items on the SOP review are handled in a timely manner.
• Other duties as assigned by management.

Qualifications

• Previous Supervisory experience required in customer service.
• Hotel experience preferred.
• Ability to stand for prolonged periods of time.
• May require working overnight shift. Must be able to work a flexible schedule to include weekends and holidays.
• Must have STAR certification.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Posterand the following link is theOFCCP's Pay Transparency Nondiscrimination policy statementIf you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email [e-mail].