Assistant Front Office Manager

Hyatt Hotels Corporation; Los Angeles (CA); Hybrid; USD 3,788,000 - 4,064,000; Full time

Benefits offered by this job

Healthcare insurance

Vision insurance

401(K) plan with employer match

Paid holidays

Discounted hotel rooms

Job summary

Hyatt Place I Hyatt House LAx is seeking a Front Office Manager to lead daily front desk operations, training, scheduling, and guest service excellence at the Los Angeles Airport location. This role requires strong leadership, budget awareness, and the ability to resolve guest issues while maintaining Hyatt standards and a positive, energetic team culture.

We offer competitive hourly pay, comprehensive benefits, and opportunities to grow within a global hospitality family.

Qualifications

• Minimum 2 years of progressive hotel rooms management or front office leadership experience (Hyatt experience preferred).
• Strong leadership qualities with the ability to motivate, coach, and influence a diverse team.

Responsibilities

• Lead daily front desk operations, ensuring brand standards, guest satisfaction, and smooth service delivery.
• Develop and manage department budgets, labor plans, and cost objectives.
• Supervise staffing levels to balance service quality, operational needs, and financial goals.
• Recruit, train, coach, and counsel team members to reflect Hyatt service standards.
• Act as a role model by performing front desk tasks when needed and ensuring adherence to policies, including cash handling.
• Maintain effective communication and collaboration with Housekeeping, Reservations, and other departments.
• Complete audit procedures, as needed.
• Handle guest issues and complaints with professionalism, ensuring timely resolution and satisfaction.
• Ensure staff remain knowledgeable about rates, packages, and promotions.
• Maintain guest room inventory and oversee same-day selling procedures to maximize occupancy and revenue.
• Support employee development, recognition, and performance management, fostering teamwork and accountability.
• Step in as acting Manager in the absence of the Director of Rooms Operations.
• Monitor and maintain the Front Office systems and equipment to ensure their optimum performance.
• Comply with attendance rules and be available to work on a regular basis and coverage as needed.
• Maintain a safe guest and work environment and protect the hotel asset.
• Perform any other job‑related duties assigned.

Skills

Front desk leadership

Budgeting

Staff training

Staff scheduling

Cash handling

Customer service

English communication

Communication

Education

Hospitality degree preferred

Tools

Microsoft Word

Excel

Job description

The Hyatt Place I Hyatt House LAx Is looking For Extraordinary Talent To Join Our Extraordinary Team!

Compensation: $27.50 to $29.50 per hour

Summary

COMPENSATION

Pay range: $27.50-$29.50 hourly, based on experience.

JOB SUMMARY

At Hyatt, we believe our guests choose us because of our caring and attentive associates who deliver efficient service and meaningful experiences. The Front Desk Manager reports to the Director of Rooms and is responsible for overseeing all aspects of front operations, including staff training, scheduling, inter-departmental communication, and ensuring excellent guest service. This leader must be highly organized, an effective communicator, and able to resolve guest concerns promptly while setting the tone for a culture of service excellence.

KEY RESPONSIBILITIES

• Lead daily front desk operations, ensuring brand standards, guest satisfaction, and smooth service delivery.
• Develop and manage department budgets, labor plans, and cost objectives.
• Supervise staffing levels to balance service quality, operational needs, and financial goals.
• Recruit, train, coach, and counsel team members to reflect Hyatt service standards.
• Act as a role model by performing front desk tasks when needed and ensuring adherence to policies, including cash handling.
• Maintain effective communication and collaboration with Housekeeping, Reservations, and other departments.
• Complete audit procedures, as needed.
• Handle guest issues and complaints with professionalism, ensuring timely resolution and satisfaction.
• Ensure staff remain knowledgeable about rates, packages, and promotions.
• Maintain guest room inventory and oversee same-day selling procedures to maximize occupancy and revenue.
• Support employee development, recognition, and performance management, fostering teamwork and accountability.
• Step in as acting Manager in the absence of the Director of Rooms Operations.
• Monitor and maintain the Front Office systems and equipment to ensure their optimum performance.
• Comply with attendance rules and be available to work on a regular basis and coverage as needed.
• Maintain a safe guest and work environment and protect the hotel asset.
• Perform any other job‑related duties assigned.

QUALIFICATIONS

• Minimum 2 years of progressive hotel rooms management or front office leadership experience (Hyatt experience preferred).
• Previous hotel experience required; hospitality degree a plus.
• Strong leadership qualities with the ability to motivate, coach, and influence a diverse team.
• Proven customer service and conflict‑resolution skills.
• Proficiency in Microsoft Word and Excel; strong administrative and organizational abilities.
• Clear, concise verbal and written communication skills in English.
• Professional presentation and service‑oriented style.
• Ability to carry/lift up to 50 lbs.
• High energy, entrepreneurial spirit, and focus on driving results.

TEAM CULTURE

Dedicated, satisfied, and engaged team members are the key to our continued success. At the Hyatt Place I Hyatt House Los Angeles International Airport, we strive for innovative ways to enhance our comprehensive selection of benefit offerings. Our employees are eligible for our extensive menu of benefit programs.

The Hyatt Place I Hyatt House LAx benefits offerings include:

• Healthcare insurance for you and your qualifying family provided at no-cost.
• Vision insurance
• 401(K) plan with employer match
• Paid holidays, vacation, and personal time off
• Discounted hotel rooms for team members and family

Today, Hyatt remains a beacon of innovation, quality, and success. This continued leadership is the result of our employees staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Yes – To Opportunities and Positive Experiences.
• Ambitious- We believe in having a strong desire and determination to achieve success.
• Thriving- We encourage you to grow and succeed and help you accomplish your goals.
• Thoughtful- Hyatt cares and is attentive to both our guest and employees to their needs and feelings.

If you LOVE what you do, a Front Office Manager position with the Hyatt Place I Hyatt House Hotel LAx is a great opportunity for you.

The Hyatt Place I Hyatt House Los Angeles International Airport provides equal employment opportunities to all (EEO/AA/Disabled/Veterans) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, The Hyatt Place I Hyatt House LAx complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third‑party management company that is responsible for all employment benefits and obligations at this location.

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