Assistant Front Office Manager

Montage Hotels; Laguna Beach (CA); On-site; USD 68,000 - 80,000; Full time

Job summary

A leading hotel brand seeks an Assistant Front Office Manager to support daily operations in guest reception and services. The ideal candidate will have a bachelor's degree and significant experience in hotel management, ensuring guest satisfaction and financial performance. This role involves strategic leadership, operational oversight, and team management in a luxury environment.

Qualifications

• Minimum of four years’ experience in customer service.
• Two to three years of hotel supervisory experience required.
• Luxury hotel experience strongly preferred.

Responsibilities

• Overseeing guest arrival and departure experiences.
• Assisting in creating and implementing profit-enhancing strategies.
• Managing associate engagement and scheduling.

Skills

Customer Service

Financial Management

Leadership

Communication

Education

Bachelor’s Degree

Tools

Word

Excel

PowerPoint

Opera

Outlook

Birchstreet

HotSOS

Rex

Job description

Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

If you are an internal applicant, please log into Workday and apply for your application to be considered.

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Assistant Front Office Manager

SUMMARY

The Assistant Front Office Manager is responsible for assisting the Director of Front Office in managing the day-to-day operations for guest reception, guest services, reservations, and concierge; including profitable financial management and proactive strategic leadership. This role will contribute to the organization as an active business partner that supports the company's goals, objectives, vision, mission, and values.

ESSENTIAL FUNCTIONS

Job duties include, but are not limited to:

• Supporting department operations and providing direct service to guests as needed, leading by example
• Overseeing the arrival and departure experiences, ensuring guest expectations are exceeded at all times
• Assisting in creating and implementing profit and flow-through enhancing strategies and programs
• Reviewing daily financial and labor reports; providing suggestions for operational adjustments to achieve annual budgets and forecasts
• Assisting in creating, implementing, and executing department trainings, recruiting, and pre-shift briefings
• Managing associate engagement, scheduling, payroll, counseling, and quarterly department meetings
• Supporting the hotel's life-safety systems and being prepared for emergency situations

QUALIFICATIONS

• Bachelor’s Degree required
• Minimum of four (4) years’ experience in customer service
• Two (2) to three (3) years of hotel supervisory experience
• Advanced skills in Word, Excel, PowerPoint, Opera, and Outlook; daily use of these programs will occur
• Luxury hotel experience strongly preferred
• Knowledge and experience in using Birchstreet, HotSOS, and Rex preferred

PHYSICAL REQUIREMENTS

Position requires walking and giving directions most of the working day. Must be able to stand and walk for 8 hours a day. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, hearing ability, and visual acuity. Must be able to lift up to 25 lbs regularly and continue to perform tasks. Occasionally, pushing and pulling carts and equipment weighing up to 250 lbs may be required.

The pay scale for Assistant Front Office Manager ranges from $68,600 to $79,130.

This pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, gratuities, and other bonuses. Please contact us if you have any questions.

We are proud to be an EEO employer M/F/D/V in the United States. We maintain a drug-free workplace and perform pre-employment substance abuse testing.