Assistant Front Office Manager

Omni Hotels & Resorts; Dallas (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

Omni Hotels & Resorts is looking for an Assistant Front Office Manager in Dallas, Texas. This position requires close collaboration with the Director of Front Office to ensure operating efficiency during evening hours. Key responsibilities include staff training, managing guest complaints, and maintaining operational systems.

The ideal candidate should have previous luxury hotel experience, be customer service oriented, and possess strong organizational skills. Flexibility in scheduling is required as well as proficiency in property management systems and Microsoft Office.

Qualifications

• Previous luxury hotel experience is preferred.
• Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
• Ability to stand for the entire scheduled shift.
• Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
• Knowledge of Property Management Systems and related computer programs.
• Strong knowledge of Microsoft Office Software.

Responsibilities

• Handle all training with associates to ensure Omni Standards.
• Communicate with all department managers on continuing basis.
• Handle all guest complaints maintaining a satisfactory impression.
• Be very familiar with the hotel computer system for training maintenance.
• Complete weekly supply inventories to ensure adequate pars.
• Complete rate discrepancy report and make needed changes.
• Block/assign applicable arrivals for the following day.
• Prepare group information sheets.
• Complete check-out with balance report.
• Complete credit check daily.
• Adhere to all Systems & Controls of the Front Office.
• Assure knowledge and training of Marketing Programs.
• Work closely with the Loyalty Ambassador.

Job description

Overview

The Assistant Front Office Manager will work closely with Director of Front Office and night staff to ensure maximum Front Office operating efficiency during the evening hours.

Responsibilities

• Handle all training with associates to ensure Omni Standards.
• Communicate with all department managers on continuing basis. Especially the communication with Night Audit each evening/morning.
• Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
• Be very familiar with the hotel computer system for training maintenance and trouble shooting.
• Complete weekly supply inventories to ensure adequate pars of such.
• Complete rate discrepancy report and make needed changes.
• Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc.
• Prepare group information sheets.
• Complete check-out with balance report.
• Complete credit check daily.
• Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
• Assure knowledge and training of Marketing Programs of company and hotel.
• Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.

Qualifications

• Previous luxury hotel experience is preferred.
• Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
• Ability to stand for the entire scheduled shift.
• Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
• Knowledge of Property Management Systems and related computer programs.
• Strong knowledge of Microsoft Office Software.