Assistant Front Office Manager

Hyatt Hotels Corporation; Chicago (IL); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading hotel group is seeking an Assistant Front Office Manager in Chicago to enhance guest experiences and lead a dynamic team. The ideal candidate will possess strong leadership and communication skills, with a background in hospitality management. This full-time role offers benefits and the opportunity for a rewarding career in a vibrant work environment.

Benefits

Medical insurance options

Travel discounts

Paid time off

Qualifications

• 2+ years of management experience in a hotel environment.
• Fluency in English, additional languages preferred.
• Strong knowledge of hotel-specific software applications.

Responsibilities

• Train and coach guest services team.
• Oversee front desk, reservations, and audit processes.
• Ensure outstanding guest service and team member satisfaction.

Skills

Leadership

Communication

Customer Service

Interpersonal Skills

Education

College degree or coursework in hospitality

Tools

Microsoft Office

OnQ

Opera

Fosse

HotSOS

Job description

Unleash Your Leadership Potential as Our Assistant Front Office Manager!

About Us: Our TEAM culture motivates and encourages each individual member to achieve “MORE” in daily life and prosper in their career with a company that values them. Our hope is that each day you will uncover new reasons to love what you do!

T.E.A.M = Together Everyone Achieves More

About the Role: Are you a passionate, energetic leader that impressing guests comes naturally? Are you an aspiring hospitality professional who is ambitious, eager to learn and understands the value of working in a team-based environment? If this sounds like you, consider this exciting opportunity!

As Assistant Front Office Manager, you will assist in leading our dynamic TEAM providing outstanding customer service and delivering an exceptional experience to every guest at our hotel.

Full-Time positions are benefits eligible including time off, travel discounts, medical and other insurance options are also available.

Travel Discounts- With multiple brands and thousands of locations around the world, TEAM are eligible for special travel discounts and sometimes even F&B discounts! Get away to relax, visit family or see the World!

Responsibilities:In this role you will be responsible for the training, coaching, and daily operations of guest services for the hotel. This includes the front desk, reservations, and audit as well as general guest services working side-by-side with the team daily. This position helps to set the tone for the guest experience and demonstrates leadership by setting the example of exceptional guest service.

As Assistant Front Office Manager, you will work effectively as a team contributor on all assignments and independently. The person in this key role is exceptional in communicating and coordinating work efforts with their team and others to achieve outstanding guest and team member satisfaction throughout the hotel. Performs quality work within deadlines with or without direct supervision.

Requirements:

• Previous 2+ years of management/supervisory experience in a Marriott branded hotel or similar hotel environment
• College degree or coursework in hospitality related field preferred
• Strong knowledge of software applications, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (OnQ, Opera, Fosse, Lightspeed, HotSOS, GXP, BOB, Kipsu, Slack)
• Fluency in English: additional languages preferred. Spanish language skills are beneficial
• Excellent verbal and written communication skills
• High energy with effective and influential people skills. Positive attitude and the desire to motivate others
• Strong leadership skills
• Superior interpersonal and customer service skills
• Reliable with the ability to multi-task and work under pressure
• Full availability is required, must be able to work varied hours including nights, weekends, and holidays

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

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