Assistant Front Office Manager

Accor Hotels; Chicago (IL); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading hotel chain is seeking an Assistant Front Office Manager in Chicago to ensure top-tier guest services and act as a resource for hotel operations. The role involves guiding and motivating the Front Desk team while maintaining adherence to corporate standards and enhancing colleague satisfaction through career development. Ideal candidates will have a college degree in hotel management and experience in Front Office management.

Benefits

Employee benefit card with discounted rates at Accor worldwide

Learning programs through our Academies

Opportunities for talent development and growth

Participation in Corporate Social Responsibility activities

Qualifications

• Previous experience in a Front Office management role required.
• Fluency in English both written and verbal is essential.

Responsibilities

• Ensures the highest level of guest service and standards.
• Guides the Front Desk team in achieving strategic goals.
• Maintains effective communication with all departments.

Skills

Strong commercial/business acumen

Effective communication

Guest service orientation

Education

College degree in hotel management or related field

Tools

Front Office Systems

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

Assistant Front Office Manager

The Assistant Front Office Manager is responsible for ensuring we provide the highest level of guest service and ensuring that standards are maintained for all positions within the Front desk. They will be responsible to guide the Front Desk departments in achieving our strategic directions through continual focus and reference to these strategies and our vision. The Assistant Front Office Manager also serves as a resource to the overall operations of the hotel by providing assistance and direction as needed. Let’s take your career to new heights.

What you will be doing:

• Ensures that all Front Desk policies and procedures are adhered
• Coordinates management of the Front Desk while on duty to ensure a smooth operation and the highest level of guest satisfaction
• Seeks feedback on guest satisfaction and resolves problems in accordance with our Mission Statement and philosophy of employee empowerment.
• Responds directly back to guests who experience any issues in regards to Check-in and or Check-out in person, email, phone, or responding to surveys
• Strong & effective communication with all other departments. Conducts and participates in monthly communication meetings
• Provides Guidance and motivation to the Front Desk team. Establishes and communicates on a daily basis with the Front Desk teams.
• A strong commitment to Colleague Satisfaction.
• Creates an environment that allows colleagues to achieve job fulfilment and provides a path for career development with Accor Hotels & Resorts.
• Develops a strong team through active involvement in the operations and through the development and support of a continually evolving team.
• Responsible for ensuring consistency in exceeding guest service expectations
• Oversees group business, reviewing and ensuring details of conference resumes are met and serve as a liaison with the conference conveners
• Establish an ALL (Accor Live Limitless) culture throughout the Front Office
• Ensures all departments are well trained on their specific ALL procedures and review procedures on a regular basis
• Effectively maximizes inventory levels during high occupancy/sold out nights
• Adheres to and promotes the Company’s Health & safety policies to ensure a safe work environment and knowledgeable all safety & emergency procedures.
• Ensure a clean and safe working environment, and actively participate in health and safety initiatives
• Adhere to all hotel environmental policies and initiatives
• Carry out any other tasks as assigned

Qualifications

• College degree in hotel management or related field
• Previous experience in a Front Office management role
• Strong commercial/business acumen
• Experience with Front Office Systems
• Fluent in English both written and verbal

Additional Information

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.