Front Desk Manager

Davidson Hospitality Group; Lincoln (NE); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical Coverage

Dental Vision

Teledoc

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Job summary

The Scarlet, A Tribute Portfolio Hotel in Lincoln, Nebraska, is seeking a Front Desk Manager to lead the front desk team and elevate guest experiences. You will drive guest satisfaction through efficient operations and a proactive service mindset.

As the first point of contact, you will manage check-in/check-out, coordinate with other departments, and support revenue through effective room management. This boutique property emphasizes bold design, teamwork, and guest-centric excellence.

Qualifications

• 2 years of departmental management experience in front office.
• Strong communication and guest-service focus.
• Ability to manage multiple tasks and deadlines.
• Cash handling experience required.
• Fluent in English, both spoken and written.

Responsibilities

• Oversee daily front desk operations and guest check-in/out.
• Train and motivate front desk staff to deliver service excellence.
• Handle guest inquiries and resolve concerns professionally.
• Coordinate with other departments for seamless guest experiences.
• Monitor procedures and ensure policy compliance.

Skills

Front desk leadership

Communication skills

Time management

Cash handling

Staff training

English fluency

Tools

Opera PMS

Micros

Microsoft Office

Excel

Job description

Property Description

Join the passionate and dynamic team at The Scarlet, A Tribute Portfolio Hotel, where bold style and unforgettable experiences come together! Located in the heart of Lincoln, Nebraska, our boutique hotel is known for its unique design, vibrant atmosphere, and exceptional guest service. With thoughtfully designed guest rooms, creative dining at our signature restaurant, and inspiring event spaces, The Scarlet offers a one-of-a-kind environment where your talents can shine. We’re looking for energetic, service-driven individuals who are ready to create memorable moments and grow their hospitality careers in a culture built on teamwork, creativity, and excellence. If you’re passionate about delivering personalized service and thrive in an innovative, high-energy setting, The Scarlet is the perfect place to take your career to the next level.

Overview

Are you a dynamic and customer-focused individual with a passion for hospitality? Join our team as a Front Desk Manager and lead our front desk team to deliver exceptional guest experiences. As the first point of contact for our guests, your high energy and enthusiasm will create a positive and welcoming atmosphere.

Key Responsibilities:

• Oversee the daily operations of the front desk, ensuring efficient and smooth processes
• Train, mentor, and motivate front desk staff to deliver outstanding service
• Handle guest inquiries, concerns, and complaints in a professional and timely manner
• Coordinate with other departments to ensure seamless guest experiences
• Monitor and maintain front desk procedures, including check-in/check-out processes and reservation management
• Implement and enforce hotel policies and procedures to ensure compliance and guest satisfaction
• Manage room inventory and maximize revenue through effective room management strategies
• Conduct performance evaluations and provide feedback to front desk team members

Join our team and be part of a vibrant and dynamic work environment where your contributions are valued and recognized.

Qualifications

• 2 years prior departmental management experience in front office or related disciplines
• Time management and negotiation skills
• Ability to manage and lead each discipline of the department independently
• Ability to manage according to employment and Innkeeper laws of the jurisdiction
• Prior cash handling experience necessary
• Ability to communicate effectively with the public and other Team Members
• Read, write and speak English fluently
• Computer experience required. Proficient in Opera PMS, Micros, Microsoft Office and Excel

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

Inkeeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).
• 401K Match

Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.