Guest Services Supervisor

loewshotels; Arlington (TX); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Health & wellness benefits

401(k) with company match

Paid Time Off

Training & development

Tuition reimbursement

Pet insurance

Team member hotel rates

Job summary

Loews Live! by Loews - Arlington is looking for a committed Front Office Supervisor to lead our guest services team at the Arlington Entertainment District, delivering warm, attentive hospitality and seamless service.

You will set the tone at the front desk and ensure every guest interaction reflects Loews quality. You will mentor staff, manage daily front desk operations, and respond to guest concerns with professionalism while upholding Loews service standards to create memorable stays and

Qualifications

• Minimum of two years guest service experience in hotel hospitality preferred.
• Minimum one-year guest service leadership role preferred.
• Experience with Opera Property Management System (PMS) preferred.
• Knowledge of budgeting, forecasting, and financial analysis in a hotel setting preferred.
• Ability to stand for long periods of time required.

Responsibilities

• Oversee daily operations of the Front Office team, ensuring smooth and efficient service delivery.
• Lead, mentor, and develop team members to achieve high performance and uphold Loews service standards.
• Monitor guest feedback, resolve concerns promptly, and implement strategies to enhance satisfaction and loyalty.
• Coordinate room assignments and collaborate with housekeeping to meet guest preferences.
• Design and deliver training programs that elevate team skills and operational excellence.
• Serve as the primary point of contact for internal and external inquiries.
• Conduct audits, maintain accurate financial records, and analyze performance metrics.
• Prepare operational and guest experience reports for management review.

Skills

Guest service

Leadership

Communication

Multitasking

Problem solving

Tools

Opera PMS

Job description

Live! by Loews - Arlington offers careers at a high-energy hotel in the Arlington Entertainment District, between Globe Life Field and AT&T Stadium. Team members support 300 guestrooms, multiple dining venues, an infinity-edge pool and connected access to Loews Arlington Hotel & Convention Center.

Who We Are :

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here ; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer :

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Pet Insurance
• Team Member Hotel Rates, other discounts, perks and more

What We're Looking For :

A passionate and driven Front Office Supervisor who will lead our guest services team with confidence and care. In this role, you'll be the heartbeat of the front desk-ensuring every interaction reflects Loews Hotels' commitment to exceptional hospitality. You'll champion service excellence, inspire your team, and create experiences that leave lasting impressions.

Who You Are :

• Natural Leader : You motivate and empower others, fostering a culture of collaboration and positivity
• Guest Experience Champion : You anticipate needs and go above and beyond to deliver unforgettable stays
• Clear Communicator : You engage guests and team members with professionalism and warmth
• Proactive Problem Solver : You thrive under pressure, making smart decisions quickly and effectively
• Organized Multitasker : You manage priorities seamlessly in a fast-paced environment

Veterans and military spouses are encouraged to apply

What You'll Do :

• Oversee daily operations of the Front Office team, ensuring smooth and efficient service delivery
• Lead, mentor, and develop team members to achieve high performance and uphold Loews service standards
• Monitor guest feedback, resolve concerns promptly, and implement strategies to enhance satisfaction and loyalty
• Coordinate room assignments and collaborate with housekeeping to meet guest preferences
• Design and deliver training programs that elevate team skills and operational excellence
• Serve as the primary point of contact for internal and external inquiries
• Conduct audits, maintain accurate financial records, and analyze performance metrics
• Prepare operational and guest experience reports for management review
• Partner on initiatives to promote hotel services and improve efficiency
• Handle emergencies with professionalism, ensuring guest and team safety
• Regular attendance in conformance with standards
• May be required to work varying schedules to reflect business needsRequired to attend all mandatory training sessions and meetings
• Perform other duties as assigned

Your Qualifications Include :

• Minimum of two years guest service experience in hotel hospitality preferred
• Minimum one-year guest service leadership role preferred
• Experience with previous Property Management System, preferred Opera System
• Knowledge of budgeting, forecasting, and financial analysis in a hotel setting preferred
• Ability to stand for long periods of time required

Who You'll Supervise :

• Front Desk Team
• Guest Services Team