Assistant Food and Beverage Manager - Birchwood Park Golf Club - Wilmington, Dartford

Burhillgolf Club; Wilmington (NC); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading golf club is seeking an Assistant Food and Beverage Manager to oversee operations, ensuring exceptional service quality and managing team performance. This full-time role involves various responsibilities from inventory management to guest relations, ensuring customer satisfaction and driving business goals.

Benefits

Free Golf and Driving Range Access

50% Discount on Health Club Membership

Complimentary Meal on Long Shifts

Access to a Savings Portal

Qualifications

• Experience in food and beverage management preferred.
• Strong leadership and communication skills.
• Ability to manage customer inquiries and concerns.

Responsibilities

• Manage food and beverage service outlets with a focus on customer satisfaction.
• Train and develop team members under the guidance of the Food and Beverage Manager.
• Conduct inventory and ensure compliance with safety and health policies.

Skills

Customer Relations

Quality Control

Team Management

Inventory Management

Job description

Assistant Food and Beverage Manager - Birchwood Park Golf Club - Wilmington, Dartford

Assistant Food and Beverage Manager - Birchwood Park Golf Club - Wilmington, Dartford

Responsible to: Food and Beverage Manager

MAIN DUTIES:

To work closely with the Food and Beverage team in running the food and beverage operation for the golf course; manage co-workers while maintaining excellence in quality control and excellent customer relations. Learn all aspects of the Food and Beverage Manager duties.

RESPONSIBILITIES:

• Manages all food and beverage service outlets with a hands-on approach in the absence of the Food and Beverage Manager, which may include bar/lounge, restaurant, casual dining, wedding and events and co-ordinates to achieve qualitative/quantitative goals and ensure customer satisfaction.
• Ensures that co-workers meet all standards for performance, appearance and service provision, determines assignments and division of responsibilities.
• Maintains existing food and beverage programmes that ensure the highest possible quality of food service to meet customer expectations and assure repeat business.
• Conducts club tour of property to ensure clean and tidy operation and report any maintenance jobs to the maintenance department.
• Ensures that all policies and procedures related to the operation of the Food and Beverage department are enforced and implemented appropriately, including personnel management, sanitation, food preparation and storage, alcoholic beverage service, credit card processing and till operations, stock control and health and safety.
• Assist F&B Manager to Creates and develops daily special menus and prices.
• Manages and maintains purchasing system ensuring all invoices are managed effectively and accurately in the absence of the food and beverage manager.
• Implements and maintains effective inventory and shortage control in the absence of the food and beverage manager
• Ensures that adequate inventories are maintained, secured and storage is provided.
• Reviews all bookings for catered activities, i.e.: banquets, meetings, golf societies, weddings and ensure all appropriate preparation is made in advance.
• Solicits and handles customer enquiries, comments, suggestions and concerns to provide answers or determine solutions. Follows up with customers to ensure satisfaction.
• Conducts staff meetings with and post notices for co-workers to communicate goals, events and any changes to policy and/or procedure.
• Assist F&B Manager to recruit, manage, train, and develop the team
• Assist with annual and mid-year appraisals with Supervisors and the team members
• Compilation of food and beverage promotional activities and promote on social media platform.
• Monitor sales and standards of upselling delivered
• Coach Food and Beverage Supervisors and Associates to drive departmental revenue goals.
• Develop and maintain professional relationships with internal and external customers.
• Manage guest queries in a timely and efficient manner
• Works with other departments to ensure efficiencies of operations.
• Controlling beverage and labour costs by accurately estimating needs for supplies.
• Assisting the manager in rotas and wage forecast for the Food and Beverage department ensuring that they fall within the budgeted payroll to sales.
• Provides feedback to Food and Beverage Manager regarding such things as customer comments, ideas for service improvement, strategies for revenue growth, and health and safety issues.
• Complies with BGL personnel policies and procedures and health and safety procedures
• To undertake duty manager shifts and any further duties as requested by the management.

Hours of Work

Due to the seasonality of golf and events business opening/closing hours there is a requirement for flexibility. Although hours to be agreed locally the typical full-time contracts will follow the guidance below.

• Full time; 40 hours a week.
• The role may require additional hours in line with the needs of the business.

This job description serves as an explanation of the main responsibilities for the golf services role across the Burhill Group, it not to be viewed as a finite list of duties.

BGL COMPANY VALUE

• COMMUNICATION We strive to maintain open and honest communication with our people, customers and business partners at all times.
• COMMUNITY We support our local communities and strive to create a positive impact by providing accessible and enjoyable leisure facilities. We are committed to the development of golf and general wellbeing and supporting our local communities by our fundraising activities.
• ENVIRONMENT Our policies and practices for managing our business highlight our commitment to protect and nurture our natural environment.
• PEOPLE People are our lifeblood. We want them to develop to their full potential. We highly value the people who work for us and the customers we are here to serve.
• PRIDE We take great pride and ownership in everything we do. We strive to be the best we can and to be the leaders in our marketplace.
• QUALITY We are committed to offering our customers the highest quality products and services. We continually evaluate our performance and endeavour to be the best.
• SUTAINABILITY We look beyond what awaits us around the corner, working to achieve longer term goals to create a sustainable business.

What you can expect from us:

Use of facilities

Free Golf, mini golf and use of the driving range at any of our clubs.

Guest Rate available for family to use the golf course and driving range if accompanied by staff member.

Free room-hire at any of our sites when purchasing food and beverages from the site.

50% Discount on Health Club Membership.

Retail

Staff discount on retail purchases in any of our Golf Retail Shops: Trade price + 10% + VAT.

The Perks – access to a savings portal for travel, fashion, entertainment, insurance, technology, food & drink

Food and Drink

Complimentary meal on shifts of more than 6 hours.

Tea, coffee and squash on duty.

30% discount on food and beverages at any of our sites for you and up to 10 guests if you are present.

Family Friendly

Enhanced Maternity Benefit after 2 years’ service.

Enhanced Paternity Pay.

Health

Ride to Work Scheme.

Dental scheme available at a beneficial rate with a choice of cover.

Contribution toward eye test and new glasses every 2 years.

Employee Assistance Programme (EAP) to support your wellbeing.

Training and Development

Personal Development Plan and support.

The BGL Academy with hundreds of courses and videos that you can access for your professional and personal development.

Recognition and Reward

Employee of the quarter prize.

Employee of the year prize.

Long service awards.

Extended holiday entitlement for long service.

All of this at a beautiful work location with free car parking

(Please Note: conditions may apply to above)

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