Assistant Financial Center Manager

Berkshire Bank; Frederick (MA, MD); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a motivated individual to assist in managing customer relationships and branch operations. This role involves leading a team to provide exceptional customer service while driving sales and ensuring compliance with banking regulations. The ideal candidate will possess strong leadership and problem-solving skills, with a proven track record in branch banking. Join a dynamic team where your contributions will help shape the future of banking in your community, all while enjoying a supportive and inclusive work environment.

Qualifications

• 3-5 years of branch banking experience required.
• Proven decision-making and leadership skills essential.

Responsibilities

• Manage customer relationships and direct branch operations.
• Supervise team members and ensure excellent customer service.

Skills

Customer Service

Sales Skills

Leadership

Problem-Solving

Communication

Interpersonal Skills

Education

High School Diploma or Equivalent

Tools

Salesforce

Relationship Builder

Job description

Division: Retail Banking
Department: Various - Branch Network
Reports to: Financial Center Manager
Status: Non-Exempt
Grade: 7
Pay Range: $20.50 - $35.99
Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location.
Location: Ludlow, MA - 431 Center St

Purpose/Objective:

Assists the Financial Center Manager with growing the Bank by managing customer relationships, directing branch operations, supervising team members, and ensuring that the entire team provides excellent customer service consistently.

Key Accountabilities:

1. Customer Service & Sales: Educates clients on our products and services, processes and closes loans (Consumer, Home Equities, Small Business), manages relationships using tools like Relationship Builder and Salesforce, and refers partnership solutions. Leads lobby management, resolves client issues, assists with digital banking adoption, and ensures proper documentation and compliance.
2. Sales Culture & Staff Development: Supports branch sales goals, coaches and trains staff, monitors client experience quality, communicates policies, leads staff meetings, and stays informed on banking regulations and new products.
3. Branch Operations: Manages daily operations, opens/closes the branch, provides backup support, conducts transactions, maintains branch appearance, reviews reports, and oversees audits.
4. Staff Management: Participates in performance management, recommends adjustments, resolves personnel issues, assists with hiring, and manages staff scheduling.
5. Compliance: Ensures adherence to banking laws, regulations, and policies. Must be eligible for Nationwide Mortgage Licensing System registration, available for Saturday hours, and travel as needed.

Qualifications:

• High school diploma or equivalent
• 3-5 years of branch banking experience
• Proven decision-making, leadership, and problem-solving skills
• Excellent customer service and sales skills
• Strong communication and interpersonal skills
• Supervisory/management experience

Berkshire Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.