Assistant Financial Center Manager

AmeriCU Credit Union; City of Rome (NY); On-site; USD 56,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental, Vision

HSA contributions

Paid holidays PTO

401(k) matching

Life Insurance

Disability coverage

Tuition Reimbursement

EAP

Job summary

AmeriCU Credit Union in Rome, NY seeks an experienced Assistant Financial Center Manager to lead daily operations, coach staff, and deliver exceptional member experiences. You will partner with the Financial Center Manager to guide performance and ensure service excellence.

In this role you’ll supervise tellers, oversee operations, support lending and deposits, and strengthen community ties through partnerships and financial literacy initiatives.

Responsibilities

• Lead and develop the team: supervise, coach, and support tellers; communicate performance expectations; assist with recruiting and staff development.
• Manage daily operations: oversee daily Financial Center operations and administrative activities; delegate work; ensure policies, procedures, and documentation are followed.
• Support members and drive results: build member relationships, identify lending/service opportunities, meet sales/service/referral goals, resolve member concerns.
• Strengthen community connections: partner with internal lines, participate in community events and financial literacy initiatives, embody AmeriCU’s values.

Job description

Assistant Financial Center Manager

Location: Rome, NY

Compensation: $55,767.89 to $69,709.87/annually (actual rate will depend on experience)

Position Type: Full Time, Exempt

The Opportunity - Assistant Financial Center Manager

AmeriCU Credit Union is looking for an experienced and motivated Assistant Financial Center Manager to help lead daily operations, develop a high-performing team, and deliver an exceptional member experience.

In this role, you will partner with the Financial Center Manager to support branch performance, coach employees, strengthen member relationships, and ensure operational excellence. When the Financial Center Manager is unavailable, you will step in to provide leadership and direction to the Financial Center team.

What You’ll Do as an Assistant Financial Center Manager

Lead and Develop the Team

• Directly supervise, coach, and support tellers.
• Communicate performance expectations and monitor results.
• Help resolve employee concerns and maintain a positive, inclusive environment.
• Assist with recruiting, interviewing, and selecting qualified candidates.
• Support appropriate staffing levels and ongoing employee development.

Manage Daily Operations

• Help oversee daily Financial Center operations and administrative activities.
• Delegate work and assist employees with complex transactions.
• Serve as a resource for policies, procedures, products, and services.
• Ensure accurate completion of loan and membership documentation.
• Maintain compliance with operational, HR, risk, security, and audit requirements.

Support Members and Drive Results

• Build strong member relationships using a consultative approach.
• Help identify lending and service opportunities based on members’ financial needs.
• Support secured and unsecured loans, credit cards, and real estate lending referrals.
• Meet or exceed assigned sales, service, and referral goals.
• Assist with sensitive member concerns and provide effective solutions.

Strengthen Community Connections

• Partner with internal business lines to attract new members and deepen existing relationships.
• Support community events, sponsorships, and financial literacy initiatives.
• Represent AmeriCU’s values and contribute to its member-focused culture.

Who We Are

AmeriCU is a not-for-profit credit union headquartered in Rome, NY, with over $2.7 billion in assets and a membership of more than 170,000 across Central New York, the United States, and beyond. For 75 years, we've remained committed to our members, employees, and communities. In 2025, we were proudly named one of the Best Companies to Work for in New York State and ranked #27 by American Banker among the top credit unions to work for nationwide.

What We Offer

We’re committed to your growth and well-being. AmeriCU provides a supportive environment with opportunities for advancement and a comprehensive benefits package, including:

• Competitive Medical, Dental, and Vision plans
• Generous HSA contributions with High Deductible Health Plans
• Paid Holidays and Paid Time Off
• Employee Appreciation Events
• 401(k) Matching after 1 year
• Employee Assistance Program
• Tuition Reimbursement for Full-Time employees after 1 year
• Free Life & AD&D Insurance for Full-Time employees
• Enhanced Short-Term Disability coverage at no cost to you

Come Grow With Us!

Whether you're just starting your career or looking to take the next step, AmeriCU offers a place where you can thrive, make a difference, and be part of a team that values service, community, and excellence.